--- title: "Best Western Plus vs Citadines: which hotel brand is better?" description: "On the numbers: Citadines. Best Western Plus vs Citadines, compared across 1,144 and 136 hotels: guest and Google ratings, hotel age, amenities and who wins…" url: https://stayversus.com/en/brands/best-western-plus-vs-citadines/ language: en source: StayVersus (https://stayversus.com) retrieved: 2026-10-12 --- # Best Western Plus vs Citadines Averages across 1,144 Best Western Plus and 136 Citadines hotels, and a head-to-head in the 21 cities where both brands have a hotel. Best Western Hotels & Resorts ## [Best Western Plus](https://stayversus.com/en/brands/best-western-plus/) - **Average guest rating:** 8.6 · - **Hotels tracked:** 1,144 The Ascott Limited ## [Citadines](https://stayversus.com/en/brands/citadines/) - **Average guest rating:** 8.8 · - **Hotels tracked:** 136 The short answer ## On the numbers: Citadines Citadines leads on 4 of 6 measures. Average guest rating differs by 0.16 points. ## Every measured fact Averages over each brand's hotels. A dot marks the better figure. | | Best Western Plus | Citadines | | --- | --- | --- | | Guest ratings | | Average guest rating | 8.59 | 8.75 (+0.16) | | Rated 8 or more | 89% | 99% (+10%) | | Rated below 7 | 1% | 0% | | Guest reviews behind the average | 111,873 | 116,748 | | Same city, head to head (cities where both are rated: 18) | | Cities where it is rated higher | 6 | 11 | | The hotels | | Hotels tracked | 1,144 | 136 | | Countries | 59 | 24 | | Typical opening year | 2008 | 2018 | | Built or renovated in the last 10 years | 68% | 66% | | Usual check-in | 15:00 | 15:00 | | Usual check-out | 11:00 | 12:00 | | Hotels that list it | | Free breakfast | 46% | 2% | | Swimming pool | 63% | 44% | | Gym | 74% | 70% | | Free parking | 70% | 48% | | Pets allowed | 9% | 2% | | Shuttle | 20% | 31% | | Laundry | 38% | 89% | | Hot tub | 20% | 2% | | Restaurant | 5% | 0% | | Bar | 70% | 41% | | Kitchen | 1% | 3% | ## Both brands, same city The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison. - ### [Paris](https://stayversus.com/en/france/paris/) France [Best Western Plus Hotel Sydney Opera](https://stayversus.com/en/hotel/best-western-plus-hotel-sydney-opera-paris/) 9.3 · Brand average here: 8.2 [Citadines Trocadéro Paris](https://stayversus.com/en/hotel/citadines-trocadero-paris-paris/) 8.8 · Brand average here: 8.3 [Compare these two](https://stayversus.com/en/compare/best-western-plus-hotel-sydney-opera-paris-vs-citadines-trocadero-paris-paris/) - ### [London](https://stayversus.com/en/united-kingdom/london/) United Kingdom [Best Western PLUS Grim's Dyke Hotel](https://stayversus.com/en/hotel/best-western-plus-grim-s-dyke-hotel-london/) 8.3 · Brand average here: 8.2 [Citadines Islington London](https://stayversus.com/en/hotel/citadines-islington-london-london/) 9.0 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/best-western-plus-grim-s-dyke-hotel-london-vs-citadines-islington-london-london/) - ### [Bangkok](https://stayversus.com/en/thailand/bangkok/) Thailand [Best Western Plus Wanda Grand Hotel](https://stayversus.com/en/hotel/best-western-plus-wanda-grand-hotel-bangkok/) 8.9 · Brand average here: 8.9 [Citadines Sukhumvit 16 Bangkok](https://stayversus.com/en/hotel/citadines-sukhumvit-16-bangkok-bangkok/) 8.5 · Brand average here: 8.3 [Compare these two](https://stayversus.com/en/compare/best-western-plus-wanda-grand-hotel-bangkok-vs-citadines-sukhumvit-16-bangkok-bangkok/) - ### [Vienna](https://stayversus.com/en/austria/vienna/) Austria [Best Western Plus Celebrity Suites](https://stayversus.com/en/hotel/best-western-plus-celebrity-suites-vienna/) 9.2 · Brand average here: 8.9 [Citadines Danube Vienna](https://stayversus.com/en/hotel/citadines-danube-vienna-vienna/) 9.2 · Brand average here: 9.0 [Compare these two](https://stayversus.com/en/compare/best-western-plus-celebrity-suites-vienna-vs-citadines-danube-vienna-vienna/) - ### [Dubai](https://stayversus.com/en/united-arab-emirates/dubai/) United Arab Emirates [Best Western Plus Pearl Creek](https://stayversus.com/en/hotel/best-western-plus-pearl-creek-dubai/) 8.0 · Brand average here: 8.0 [Citadines Metro Central Dubai](https://stayversus.com/en/hotel/citadines-metro-central-dubai-dubai/) 8.2 · Brand average here: 8.2 [Compare these two](https://stayversus.com/en/compare/best-western-plus-pearl-creek-dubai-vs-citadines-metro-central-dubai-dubai/) - ### [Sydney](https://stayversus.com/en/australia/sydney/) Australia [Best Western Plus Camperdown Suites](https://stayversus.com/en/hotel/best-western-plus-camperdown-suites-sydney/) 8.9 · Brand average here: 8.9 [Citadines Walker North Sydney](https://stayversus.com/en/hotel/citadines-walker-north-sydney-sydney/) 8.9 · Brand average here: 8.9 [Compare these two](https://stayversus.com/en/compare/best-western-plus-camperdown-suites-sydney-vs-citadines-walker-north-sydney-sydney/) - ### [Frankfurt](https://stayversus.com/en/germany/frankfurt-am-main/) Germany [Best Western Plus iO Hotel](https://stayversus.com/en/hotel/best-western-plus-io-hotel-frankfurt-am-main/) 8.9 · Brand average here: 8.7 [Citadines City Centre Frankfurt](https://stayversus.com/en/hotel/citadines-city-centre-frankfurt-frankfurt-am-main/) 9.0 · Brand average here: 9.0 [Compare these two](https://stayversus.com/en/compare/best-western-plus-io-hotel-frankfurt-am-main-vs-citadines-city-centre-frankfurt-frankfurt-am-main/) - ### [Hamburg](https://stayversus.com/en/germany/hamburg/) Germany [Best Western Plus Hotel St. Raphael](https://stayversus.com/en/hotel/best-western-plus-hotel-st-raphael-hamburg/) 7.2 · Brand average here: 7.9 [Citadines Michel Hamburg](https://stayversus.com/en/hotel/citadines-michel-hamburg-hamburg/) 8.6 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/best-western-plus-hotel-st-raphael-hamburg-vs-citadines-michel-hamburg-hamburg/) - ### [Lyon](https://stayversus.com/en/france/lyon/) France [Best Western Plus Hotel du Pont Wilson](https://stayversus.com/en/hotel/best-western-plus-hotel-du-pont-wilson-lyon/) 8.7 · Brand average here: 8.7 [Citadines Presqu'île Lyon](https://stayversus.com/en/hotel/citadines-presqu-ile-lyon-lyon/) 8.7 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/best-western-plus-hotel-du-pont-wilson-lyon-vs-citadines-presqu-ile-lyon-lyon/) - ### [Strasbourg](https://stayversus.com/en/france/strasbourg/) France [Best Western Plus Monopole Metropole](https://stayversus.com/en/hotel/best-western-plus-monopole-metropole-strasbourg/) 9.2 · Brand average here: 8.8 [Citadines Kléber Strasbourg](https://stayversus.com/en/hotel/citadines-kleber-strasbourg-strasbourg/) 8.6 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/best-western-plus-monopole-metropole-strasbourg-vs-citadines-kleber-strasbourg-strasbourg/) - ### [Osaka](https://stayversus.com/en/japan/osaka/) Japan [Best Western Plus Hotel Fino Osaka Kitahama](https://stayversus.com/en/hotel/best-western-plus-hotel-fino-osaka-kitahama-osaka/) 8.8 · Brand average here: 8.8 [Citadines Namba Osaka](https://stayversus.com/en/hotel/citadines-namba-osaka-osaka/) 9.3 · Brand average here: 9.3 [Compare these two](https://stayversus.com/en/compare/best-western-plus-hotel-fino-osaka-kitahama-osaka-vs-citadines-namba-osaka-osaka/) - ### [Barcelona](https://stayversus.com/en/spain/barcelona/) Spain [Best Western Plus Hotel Alfa Aeropuerto](https://stayversus.com/en/hotel/best-western-plus-hotel-alfa-aeropuerto-barcelona/) 8.2 · Brand average here: 8.2 [Citadines Ramblas Barcelona](https://stayversus.com/en/hotel/citadines-ramblas-barcelona-barcelona/) 8.7 · Brand average here: 8.7 [Compare these two](https://stayversus.com/en/compare/best-western-plus-hotel-alfa-aeropuerto-barcelona-vs-citadines-ramblas-barcelona-barcelona/) ## Best Western Plus or Citadines: common questions ### Is Best Western Plus or Citadines better? On average, Citadines hotels score 8.75/10 from guests and Best Western Plus hotels 8.59/10. Citadines leads on 4 of the 6 measures we compare. Average guest rating differs by 0.16 points. ### When both are in the same city, which is rated higher? In the 18 cities where both have rated hotels, Best Western Plus has the higher average in 6 and Citadines in 11. ### Which brand has newer hotels? The typical Citadines hotel opened in 2018, the typical Best Western Plus hotel in 2008. ### Do Best Western Plus and Citadines hotels include free breakfast? 46% of Best Western Plus hotels and 2% of Citadines hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book. ### Which brand has more hotels? StayVersus tracks 1,144 Best Western Plus hotels in 59 countries and 136 Citadines hotels in 24 countries. ### Do Best Western Plus and Citadines belong to the same company? No. Best Western Plus belongs to Best Western Hotels & Resorts, Citadines to The Ascott Limited. ## More brand match-ups - [Best Western Plus vs Holiday Inn Express](https://stayversus.com/en/brands/best-western-plus-vs-holiday-inn-express/) - [Best Western Plus vs Hampton Inn](https://stayversus.com/en/brands/best-western-plus-vs-hampton-inn/) - [Best Western Plus vs Fairfield by Marriott](https://stayversus.com/en/brands/best-western-plus-vs-fairfield/) - [Best Western Plus vs Comfort Inn](https://stayversus.com/en/brands/best-western-plus-vs-comfort-inn/) - [Best Western Plus vs Courtyard by Marriott](https://stayversus.com/en/brands/best-western-plus-vs-courtyard/) - [Best Western Plus vs Holiday Inn](https://stayversus.com/en/brands/best-western-plus-vs-holiday-inn/) - [Best Western Plus vs Hilton Garden Inn](https://stayversus.com/en/brands/best-western-plus-vs-hilton-garden-inn/) - [Citadines vs Holiday Inn](https://stayversus.com/en/brands/citadines-vs-holiday-inn/) - [Citadines vs Mercure](https://stayversus.com/en/brands/citadines-vs-mercure/) - [Citadines vs Novotel](https://stayversus.com/en/brands/citadines-vs-novotel/) Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. [How we score](https://stayversus.com/en/about/) --- Source: https://stayversus.com/en/brands/best-western-plus-vs-citadines/. Facts are compiled by StayVersus from partner data (Agoda), Overture Maps, OpenStreetMap, OurAirports, public Google Maps listings and hotels' own websites. Scores use one formula for every hotel. Methodology: https://stayversus.com/en/about/