--- title: "Best Western vs Citadines: which hotel brand is better?" description: "On the numbers: Citadines. Best Western vs Citadines, compared across 1,494 and 136 hotels: guest and Google ratings, hotel age, amenities and who wins in…" url: https://stayversus.com/en/brands/best-western-vs-citadines/ language: en source: StayVersus (https://stayversus.com) retrieved: 2026-10-12 --- # Best Western vs Citadines Averages across 1,494 Best Western and 136 Citadines hotels, and a head-to-head in the 21 cities where both brands have a hotel. Best Western Hotels & Resorts ## [Best Western](https://stayversus.com/en/brands/best-western/) - **Average guest rating:** 8.4 · - **Hotels tracked:** 1,494 The Ascott Limited ## [Citadines](https://stayversus.com/en/brands/citadines/) - **Average guest rating:** 8.8 · - **Hotels tracked:** 136 The short answer ## On the numbers: Citadines Citadines leads on 5 of 6 measures. Average guest rating differs by 0.40 points. ## Every measured fact Averages over each brand's hotels. A dot marks the better figure. | | Best Western | Citadines | | --- | --- | --- | | Guest ratings | | Average guest rating | 8.35 | 8.75 (+0.40) | | Rated 8 or more | 77% | 99% (+22%) | | Rated below 7 | 2% | 0% | | Guest reviews behind the average | 156,862 | 116,748 | | Same city, head to head (cities where both are rated: 19) | | Cities where it is rated higher | 4 | 15 | | The hotels | | Hotels tracked | 1,494 | 136 | | Countries | 56 | 24 | | Typical opening year | 1998 | 2018 | | Built or renovated in the last 10 years | 56% | 66% | | Usual check-in | 15:00 | 15:00 | | Usual check-out | 11:00 | 12:00 | | Hotels that list it | | Free breakfast | 43% | 2% | | Swimming pool | 51% | 44% | | Gym | 56% | 70% | | Free parking | 71% | 48% | | Pets allowed | 13% | 2% | | Shuttle | 21% | 31% | | Laundry | 51% | 89% | | Hot tub | 24% | 2% | | Restaurant | 7% | 0% | | Bar | 73% | 41% | | Kitchen | 9% | 3% | ## Both brands, same city The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison. - ### [Paris](https://stayversus.com/en/france/paris/) France [Best Western 11BAUER Paris Saint-Ouen](https://stayversus.com/en/hotel/best-western-11bauer-paris-saint-ouen-paris/) 9.3 · Brand average here: 8.2 [Citadines Trocadéro Paris](https://stayversus.com/en/hotel/citadines-trocadero-paris-paris/) 8.8 · Brand average here: 8.3 [Compare these two](https://stayversus.com/en/compare/best-western-11bauer-paris-saint-ouen-paris-vs-citadines-trocadero-paris-paris/) - ### [London](https://stayversus.com/en/united-kingdom/london/) United Kingdom [Best Western Buckingham Palace Road](https://stayversus.com/en/hotel/best-western-buckingham-palace-road-london/) 8.4 · Brand average here: 8.0 [Citadines Islington London](https://stayversus.com/en/hotel/citadines-islington-london-london/) 9.0 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/best-western-buckingham-palace-road-london-vs-citadines-islington-london-london/) - ### [Bangkok](https://stayversus.com/en/thailand/bangkok/) Thailand [Best Western Matter Tiwanon Hotel](https://stayversus.com/en/hotel/best-western-matter-tiwanon-hotel-bangkok/) 9.8 · Brand average here: 8.9 [Citadines Sukhumvit 16 Bangkok](https://stayversus.com/en/hotel/citadines-sukhumvit-16-bangkok-bangkok/) 8.5 · Brand average here: 8.3 [Compare these two](https://stayversus.com/en/compare/best-western-matter-tiwanon-hotel-bangkok-vs-citadines-sukhumvit-16-bangkok-bangkok/) - ### [Bali](https://stayversus.com/en/indonesia/bali/) Indonesia [Best Western Kamala Jimbaran](https://stayversus.com/en/hotel/best-western-kamala-jimbaran-bali/) 8.8 · Brand average here: 8.2 [Citadines Berawa Beach Bali Resort](https://stayversus.com/en/hotel/citadines-berawa-beach-bali-resort-bali/) 9.0 · Brand average here: 9.0 [Compare these two](https://stayversus.com/en/compare/best-western-kamala-jimbaran-bali-vs-citadines-berawa-beach-bali-resort-bali/) - ### [Tokyo](https://stayversus.com/en/japan/tokyo/) Japan [Best Western Hotel Fino Tokyo Akihabara](https://stayversus.com/en/hotel/best-western-hotel-fino-tokyo-akihabara-tokyo/) 8.7 · Brand average here: 8.6 [Citadines Shinjuku Tokyo](https://stayversus.com/en/hotel/citadines-shinjuku-tokyo-tokyo/) 8.6 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/best-western-hotel-fino-tokyo-akihabara-tokyo-vs-citadines-shinjuku-tokyo-tokyo/) - ### [Amsterdam](https://stayversus.com/en/netherlands/amsterdam/) Netherlands [Best Western Dam Square Inn](https://stayversus.com/en/hotel/best-western-dam-square-inn-amsterdam/) 9.1 · Brand average here: 8.1 [Citadines Sloterdijk Station Amsterdam](https://stayversus.com/en/hotel/citadines-sloterdijk-station-amsterdam-amsterdam/) 9.2 · Brand average here: 9.2 [Compare these two](https://stayversus.com/en/compare/best-western-dam-square-inn-amsterdam-vs-citadines-sloterdijk-station-amsterdam-amsterdam/) - ### [Brussels](https://stayversus.com/en/belgium/brussels/) Belgium [Best Western Hotel Royal Centre](https://stayversus.com/en/hotel/best-western-hotel-royal-centre-brussels/) 8.5 · Brand average here: 8.3 [Citadines Sainte-Catherine Brussels](https://stayversus.com/en/hotel/citadines-sainte-catherine-brussels-brussels/) 8.4 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/best-western-hotel-royal-centre-brussels-vs-citadines-sainte-catherine-brussels-brussels/) - ### [Lyon](https://stayversus.com/en/france/lyon/) France [Best Western Crequi Lyon Part Dieu](https://stayversus.com/en/hotel/best-western-crequi-lyon-part-dieu-lyon/) 8.4 · Brand average here: 8.3 [Citadines Presqu'île Lyon](https://stayversus.com/en/hotel/citadines-presqu-ile-lyon-lyon/) 8.7 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/best-western-crequi-lyon-part-dieu-lyon-vs-citadines-presqu-ile-lyon-lyon/) - ### [Jakarta](https://stayversus.com/en/indonesia/jakarta/) Indonesia [Best Western Senayan](https://stayversus.com/en/hotel/best-western-senayan-jakarta/) 8.7 · Brand average here: 8.2 [Citadines Connect Airport Jakarta](https://stayversus.com/en/hotel/citadines-connect-airport-jakarta-jakarta/) 9.1 · Brand average here: 9.1 [Compare these two](https://stayversus.com/en/compare/best-western-senayan-jakarta-vs-citadines-connect-airport-jakarta-jakarta/) - ### [Osaka](https://stayversus.com/en/japan/osaka/) Japan [Best Western Hotel Fino Osaka Shinsaibashi](https://stayversus.com/en/hotel/best-western-hotel-fino-osaka-shinsaibashi-osaka/) 8.2 · Brand average here: 8.2 [Citadines Namba Osaka](https://stayversus.com/en/hotel/citadines-namba-osaka-osaka/) 9.3 · Brand average here: 9.3 [Compare these two](https://stayversus.com/en/compare/best-western-hotel-fino-osaka-shinsaibashi-osaka-vs-citadines-namba-osaka-osaka/) - ### [Busan](https://stayversus.com/en/south-korea/busan/) South Korea [Best Western Haeundae Hotel](https://stayversus.com/en/hotel/best-western-haeundae-hotel-busan/) 8.8 · Brand average here: 8.8 [Citadines Connect Hotel Hari Busan](https://stayversus.com/en/hotel/citadines-connect-hotel-hari-busan-busan/) 8.7 · Brand average here: 8.7 [Compare these two](https://stayversus.com/en/compare/best-western-haeundae-hotel-busan-vs-citadines-connect-hotel-hari-busan-busan/) - ### [Melbourne](https://stayversus.com/en/australia/melbourne/) Australia [Best Western Queen Victoria Market Hotel](https://stayversus.com/en/hotel/best-western-queen-victoria-market-hotel-melbourne/) 8.9 · Brand average here: 8.6 [Citadines on Bourke Melbourne](https://stayversus.com/en/hotel/citadines-on-bourke-melbourne-melbourne/) 8.8 · Brand average here: 8.8 [Compare these two](https://stayversus.com/en/compare/best-western-queen-victoria-market-hotel-melbourne-vs-citadines-on-bourke-melbourne-melbourne/) ## Best Western or Citadines: common questions ### Is Best Western or Citadines better? On average, Citadines hotels score 8.75/10 from guests and Best Western hotels 8.35/10. Citadines leads on 5 of the 6 measures we compare. Average guest rating differs by 0.40 points. ### When both are in the same city, which is rated higher? In the 19 cities where both have rated hotels, Best Western has the higher average in 4 and Citadines in 15. ### Which brand has newer hotels? The typical Citadines hotel opened in 2018, the typical Best Western hotel in 1998. ### Do Best Western and Citadines hotels include free breakfast? 43% of Best Western hotels and 2% of Citadines hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book. ### Which brand has more hotels? StayVersus tracks 1,494 Best Western hotels in 56 countries and 136 Citadines hotels in 24 countries. ### Do Best Western and Citadines belong to the same company? No. Best Western belongs to Best Western Hotels & Resorts, Citadines to The Ascott Limited. ## More brand match-ups - [Best Western vs Holiday Inn Express](https://stayversus.com/en/brands/best-western-vs-holiday-inn-express/) - [Best Western vs Hampton Inn](https://stayversus.com/en/brands/best-western-vs-hampton-inn/) - [Best Western vs Quality Inn](https://stayversus.com/en/brands/best-western-vs-quality-inn/) - [Best Western vs Super 8](https://stayversus.com/en/brands/best-western-vs-super-8/) - [Best Western vs Days Inn](https://stayversus.com/en/brands/best-western-vs-days-inn/) - [Best Western vs Comfort Inn](https://stayversus.com/en/brands/best-western-vs-comfort-inn/) - [Best Western vs Motel 6](https://stayversus.com/en/brands/best-western-vs-motel-6/) - [Citadines vs Holiday Inn](https://stayversus.com/en/brands/citadines-vs-holiday-inn/) - [Citadines vs Mercure](https://stayversus.com/en/brands/citadines-vs-mercure/) - [Citadines vs Novotel](https://stayversus.com/en/brands/citadines-vs-novotel/) Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. [How we score](https://stayversus.com/en/about/) --- Source: https://stayversus.com/en/brands/best-western-vs-citadines/. Facts are compiled by StayVersus from partner data (Agoda), Overture Maps, OpenStreetMap, OurAirports, public Google Maps listings and hotels' own websites. Scores use one formula for every hotel. Methodology: https://stayversus.com/en/about/