--- title: "Citadines vs Mercure: which hotel brand is better?" description: "On the numbers: Citadines. Citadines vs Mercure, compared across 136 and 1,191 hotels: guest and Google ratings, hotel age, amenities and who wins in the 46…" url: https://stayversus.com/en/brands/citadines-vs-mercure/ language: en source: StayVersus (https://stayversus.com) retrieved: 2026-10-12 --- # Citadines vs Mercure Averages across 136 Citadines and 1,191 Mercure hotels, and a head-to-head in the 46 cities where both brands have a hotel. The Ascott Limited ## [Citadines](https://stayversus.com/en/brands/citadines/) - **Average guest rating:** 8.8 · - **Hotels tracked:** 136 Accor ## [Mercure](https://stayversus.com/en/brands/mercure/) - **Average guest rating:** 8.4 · - **Hotels tracked:** 1,191 The short answer ## On the numbers: Citadines Citadines leads on 4 of 6 measures. Average guest rating differs by 0.32 points. ## Every measured fact Averages over each brand's hotels. A dot marks the better figure. | | Citadines | Mercure | | --- | --- | --- | | Guest ratings | | Average guest rating | 8.75 (+0.32) | 8.43 | | Rated 8 or more | 99% (+18%) | 81% | | Rated below 7 | 0% | 2% | | Guest reviews behind the average | 116,748 | 341,647 | | Same city, head to head (cities where both are rated: 33) | | Cities where it is rated higher | 25 | 8 | | The hotels | | Hotels tracked | 136 | 1,191 | | Countries | 24 | 69 | | Typical opening year | 2018 | 2007 | | Built or renovated in the last 10 years | 66% | 65% | | Usual check-in | 15:00 | 14:00 | | Usual check-out | 12:00 | 12:00 | | Hotels that list it | | Free breakfast | 2% | 1% | | Swimming pool | 44% | 41% | | Gym | 70% | 59% | | Free parking | 48% | 43% | | Pets allowed | 2% | 18% | | Shuttle | 31% | 26% | | Laundry | 89% | 93% | | Hot tub | 2% | 13% | | Restaurant | 0% | 27% | | Bar | 41% | 98% | | Kitchen | 3% | 24% | ## Both brands, same city The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison. - ### [Paris](https://stayversus.com/en/france/paris/) France [Citadines Trocadéro Paris](https://stayversus.com/en/hotel/citadines-trocadero-paris-paris/) 8.8 · Brand average here: 8.3 [Mercure Paris Bercy Bibliotheque Hotel](https://stayversus.com/en/hotel/mercure-paris-bercy-bibliotheque-hotel-paris/) 8.8 · Brand average here: 8.0 [Compare these two](https://stayversus.com/en/compare/citadines-trocadero-paris-paris-vs-mercure-paris-bercy-bibliotheque-hotel-paris/) - ### [Chengdu](https://stayversus.com/en/china/chengdu/) China [Citadines South Chengdu](https://stayversus.com/en/hotel/citadines-south-chengdu-chengdu/) 9.0 · Brand average here: 9.4 [Mercure Chengdu Chunxi Taikoo Li](https://stayversus.com/en/hotel/mercure-chengdu-chunxi-taikoo-li-chengdu/) 9.0 · Brand average here: 9.2 [Compare these two](https://stayversus.com/en/compare/citadines-south-chengdu-chengdu-vs-mercure-chengdu-chunxi-taikoo-li-chengdu/) - ### [Xian](https://stayversus.com/en/china/xian/) China [Citadines Gaoxin Xi'an](https://stayversus.com/en/hotel/citadines-gaoxin-xi-an-xian/) 9.0 · Brand average here: 9.0 [Mercure Xi'an Downtown](https://stayversus.com/en/hotel/mercure-xi-an-downtown-xian/) 8.1 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/citadines-gaoxin-xi-an-xian-vs-mercure-xi-an-downtown-xian/) - ### [Suzhou](https://stayversus.com/en/china/suzhou/) China [Citadines Xinghai Suzhou](https://stayversus.com/en/hotel/citadines-xinghai-suzhou-suzhou/) 8.1 · Brand average here: 8.1 [Mercure Suzhou Jinji Lake](https://stayversus.com/en/hotel/mercure-suzhou-jinji-lake-suzhou/) 9.3 · Brand average here: 9.0 [Compare these two](https://stayversus.com/en/compare/citadines-xinghai-suzhou-suzhou-vs-mercure-suzhou-jinji-lake-suzhou/) - ### [Sydney](https://stayversus.com/en/australia/sydney/) Australia [Citadines Walker North Sydney](https://stayversus.com/en/hotel/citadines-walker-north-sydney-sydney/) 8.9 · Brand average here: 8.9 [Mercure Sydney Liverpool](https://stayversus.com/en/hotel/mercure-sydney-liverpool-sydney/) 9.0 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/citadines-walker-north-sydney-sydney-vs-mercure-sydney-liverpool-sydney/) - ### [Jakarta](https://stayversus.com/en/indonesia/jakarta/) Indonesia [Citadines Connect Airport Jakarta](https://stayversus.com/en/hotel/citadines-connect-airport-jakarta-jakarta/) 9.1 · Brand average here: 9.1 [Mercure Jakarta Gatot Subroto](https://stayversus.com/en/hotel/mercure-jakarta-gatot-subroto-jakarta/) 9.2 · Brand average here: 8.8 [Compare these two](https://stayversus.com/en/compare/citadines-connect-airport-jakarta-jakarta-vs-mercure-jakarta-gatot-subroto-jakarta/) - ### [London](https://stayversus.com/en/united-kingdom/london/) United Kingdom [Citadines Islington London](https://stayversus.com/en/hotel/citadines-islington-london-london/) 9.0 · Brand average here: 8.5 [Mercure London Earls Court](https://stayversus.com/en/hotel/mercure-london-earls-court-london/) 8.6 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/citadines-islington-london-london-vs-mercure-london-earls-court-london/) - ### [Chongqing](https://stayversus.com/en/china/chongqing/) China [Citadines Gaoke Liangjiang Chongqing](https://stayversus.com/en/hotel/citadines-gaoke-liangjiang-chongqing-chongqing/) 9.0 · Brand average here: 9.0 [Mercure Chongqing Downtown](https://stayversus.com/en/hotel/mercure-chongqing-downtown-chongqing/) 8.9 · Brand average here: 9.4 [Compare these two](https://stayversus.com/en/compare/citadines-gaoke-liangjiang-chongqing-chongqing-vs-mercure-chongqing-downtown-chongqing/) - ### [Singapore](https://stayversus.com/en/singapore/singapore/) Singapore [Citadines Connect Rochester Singapore](https://stayversus.com/en/hotel/citadines-connect-rochester-singapore-singapore/) 9.1 · Brand average here: 8.9 [Mercure Singapore on Stevens](https://stayversus.com/en/hotel/mercure-singapore-on-stevens-singapore/) 8.6 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/citadines-connect-rochester-singapore-singapore-vs-mercure-singapore-on-stevens-singapore/) - ### [Melbourne](https://stayversus.com/en/australia/melbourne/) Australia [Citadines on Bourke Melbourne](https://stayversus.com/en/hotel/citadines-on-bourke-melbourne-melbourne/) 8.8 · Brand average here: 8.8 [Mercure Melbourne Doncaster](https://stayversus.com/en/hotel/mercure-melbourne-doncaster-melbourne/) 9.0 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/citadines-on-bourke-melbourne-melbourne-vs-mercure-melbourne-doncaster-melbourne/) - ### [Bangkok](https://stayversus.com/en/thailand/bangkok/) Thailand [Citadines Sukhumvit 16 Bangkok](https://stayversus.com/en/hotel/citadines-sukhumvit-16-bangkok-bangkok/) 8.5 · Brand average here: 8.3 [Mercure Bangkok Sukhumvit 24](https://stayversus.com/en/hotel/mercure-bangkok-sukhumvit-24-bangkok/) 9.0 · Brand average here: 8.8 [Compare these two](https://stayversus.com/en/compare/citadines-sukhumvit-16-bangkok-bangkok-vs-mercure-bangkok-sukhumvit-24-bangkok/) - ### [Berlin](https://stayversus.com/en/germany/berlin/) Germany [Citadines Kurfürstendamm Berlin.](https://stayversus.com/en/hotel/citadines-kurfurstendamm-berlin-berlin/) 8.9 · Brand average here: 8.9 [Mercure Hotel & Residenz Berlin Checkpoint Charlie](https://stayversus.com/en/hotel/mercure-hotel-residenz-berlin-checkpoint-charlie-berlin/) 9.0 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/citadines-kurfurstendamm-berlin-berlin-vs-mercure-hotel-residenz-berlin-checkpoint-charlie-berlin/) ## Citadines or Mercure: common questions ### Is Citadines or Mercure better? On average, Citadines hotels score 8.75/10 from guests and Mercure hotels 8.43/10. Citadines leads on 4 of the 6 measures we compare. Average guest rating differs by 0.32 points. ### When both are in the same city, which is rated higher? In the 33 cities where both have rated hotels, Citadines has the higher average in 25 and Mercure in 8. ### Which brand has newer hotels? The typical Citadines hotel opened in 2018, the typical Mercure hotel in 2007. ### Do Citadines and Mercure hotels include free breakfast? 2% of Citadines hotels and 1% of Mercure hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book. ### Which brand has more hotels? StayVersus tracks 136 Citadines hotels in 24 countries and 1,191 Mercure hotels in 69 countries. ### Do Citadines and Mercure belong to the same company? No. Citadines belongs to The Ascott Limited, Mercure to Accor. ## More brand match-ups - [Citadines vs Holiday Inn](https://stayversus.com/en/brands/citadines-vs-holiday-inn/) - [Citadines vs Novotel](https://stayversus.com/en/brands/citadines-vs-novotel/) - [Citadines vs Holiday Inn Express](https://stayversus.com/en/brands/citadines-vs-holiday-inn-express/) - [Citadines vs Courtyard by Marriott](https://stayversus.com/en/brands/citadines-vs-courtyard/) - [Citadines vs Hilton Garden Inn](https://stayversus.com/en/brands/citadines-vs-hilton-garden-inn/) - [Citadines vs Four Points by Sheraton](https://stayversus.com/en/brands/citadines-vs-four-points/) - [ibis vs Mercure](https://stayversus.com/en/brands/ibis-vs-mercure/) - [Holiday Inn vs Mercure](https://stayversus.com/en/brands/holiday-inn-vs-mercure/) - [Mercure vs Novotel](https://stayversus.com/en/brands/mercure-vs-novotel/) - [Holiday Inn Express vs Mercure](https://stayversus.com/en/brands/holiday-inn-express-vs-mercure/) Updated 11 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. [How we score](https://stayversus.com/en/about/) --- Source: https://stayversus.com/en/brands/citadines-vs-mercure/. Facts are compiled by StayVersus from partner data (Agoda), Overture Maps, OpenStreetMap, OurAirports, public Google Maps listings and hotels' own websites. Scores use one formula for every hotel. Methodology: https://stayversus.com/en/about/