--- title: "Citadines vs Novotel: which hotel brand is better?" description: "On the numbers: Citadines. Citadines vs Novotel, compared across 136 and 639 hotels: guest and Google ratings, hotel age, amenities and who wins in the 44…" url: https://stayversus.com/en/brands/citadines-vs-novotel/ language: en source: StayVersus (https://stayversus.com) retrieved: 2026-10-12 --- # Citadines vs Novotel Averages across 136 Citadines and 639 Novotel hotels, and a head-to-head in the 44 cities where both brands have a hotel. The Ascott Limited ## [Citadines](https://stayversus.com/en/brands/citadines/) - **Average guest rating:** 8.8 · - **Hotels tracked:** 136 Accor ## [Novotel](https://stayversus.com/en/brands/novotel/) - **Average guest rating:** 8.5 · - **Hotels tracked:** 639 The short answer ## On the numbers: Citadines Citadines leads on 5 of 6 measures. Average guest rating differs by 0.28 points. ## Every measured fact Averages over each brand's hotels. A dot marks the better figure. | | Citadines | Novotel | | --- | --- | --- | | Guest ratings | | Average guest rating | 8.75 (+0.28) | 8.47 | | Rated 8 or more | 99% (+14%) | 85% | | Rated below 7 | 0% | 1% | | Guest reviews behind the average | 116,748 | 379,909 | | Same city, head to head (cities where both are rated: 33) | | Cities where it is rated higher | 21 | 9 | | The hotels | | Hotels tracked | 136 | 639 | | Countries | 24 | 71 | | Typical opening year | 2018 | 2009 | | Built or renovated in the last 10 years | 66% | 59% | | Usual check-in | 15:00 | 14:00 | | Usual check-out | 12:00 | 12:00 | | Hotels that list it | | Free breakfast | 2% | 1% | | Swimming pool | 44% | 65% | | Gym | 70% | 76% | | Free parking | 48% | 47% | | Pets allowed | 2% | 23% | | Shuttle | 31% | 30% | | Laundry | 89% | 96% | | Hot tub | 2% | 15% | | Restaurant | 0% | 40% | | Bar | 41% | 100% | | Kitchen | 3% | 24% | ## Both brands, same city The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison. - ### [Paris](https://stayversus.com/en/france/paris/) France [Citadines Trocadéro Paris](https://stayversus.com/en/hotel/citadines-trocadero-paris-paris/) 8.8 · Brand average here: 8.3 [Novotel Paris Les Halles Hotel](https://stayversus.com/en/hotel/novotel-paris-les-halles-hotel-paris/) 8.7 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/citadines-trocadero-paris-paris-vs-novotel-paris-les-halles-hotel-paris/) - ### [London](https://stayversus.com/en/united-kingdom/london/) United Kingdom [Citadines Islington London](https://stayversus.com/en/hotel/citadines-islington-london-london/) 9.0 · Brand average here: 8.5 [Novotel London Brentford Hotel](https://stayversus.com/en/hotel/novotel-london-brentford-hotel-london/) 8.7 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/citadines-islington-london-london-vs-novotel-london-brentford-hotel-london/) - ### [Hạ Long](https://stayversus.com/en/vietnam/ha-long/) Vietnam [Citadines Marina Halong](https://stayversus.com/en/hotel/citadines-marina-halong-ha-long/) 8.8 · Brand average here: 8.7 [Novotel Ha Long Bay Hotel](https://stayversus.com/en/hotel/novotel-ha-long-bay-hotel-ha-long/) 8.5 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/citadines-marina-halong-ha-long-vs-novotel-ha-long-bay-hotel-ha-long/) - ### [Manila](https://stayversus.com/en/philippines/manila/) Philippines [Citadines Roces Quezon City](https://stayversus.com/en/hotel/citadines-roces-quezon-city-manila/) 9.4 · Brand average here: 9.3 [Novotel Manila Araneta City Hotel](https://stayversus.com/en/hotel/novotel-manila-araneta-city-hotel-manila/) 9.3 · Brand average here: 9.1 [Compare these two](https://stayversus.com/en/compare/citadines-roces-quezon-city-manila-vs-novotel-manila-araneta-city-hotel-manila/) - ### [Bangkok](https://stayversus.com/en/thailand/bangkok/) Thailand [Citadines Sukhumvit 16 Bangkok](https://stayversus.com/en/hotel/citadines-sukhumvit-16-bangkok-bangkok/) 8.5 · Brand average here: 8.3 [Novotel Bangkok Future Park Rangsit](https://stayversus.com/en/hotel/novotel-bangkok-future-park-rangsit-bangkok/) 9.3 · Brand average here: 8.7 [Compare these two](https://stayversus.com/en/compare/citadines-sukhumvit-16-bangkok-bangkok-vs-novotel-bangkok-future-park-rangsit-bangkok/) - ### [Sydney](https://stayversus.com/en/australia/sydney/) Australia [Citadines Walker North Sydney](https://stayversus.com/en/hotel/citadines-walker-north-sydney-sydney/) 8.9 · Brand average here: 8.9 [Novotel Sydney Darling Square](https://stayversus.com/en/hotel/novotel-sydney-darling-square-sydney/) 8.9 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/citadines-walker-north-sydney-sydney-vs-novotel-sydney-darling-square-sydney/) - ### [Singapore](https://stayversus.com/en/singapore/singapore/) Singapore [Citadines Connect Rochester Singapore](https://stayversus.com/en/hotel/citadines-connect-rochester-singapore-singapore/) 9.1 · Brand average here: 8.9 [Novotel Living Singapore Orchard](https://stayversus.com/en/hotel/novotel-living-singapore-orchard-singapore/) 9.0 · Brand average here: 8.9 [Compare these two](https://stayversus.com/en/compare/citadines-connect-rochester-singapore-singapore-vs-novotel-living-singapore-orchard-singapore/) - ### [Suzhou](https://stayversus.com/en/china/suzhou/) China [Citadines Xinghai Suzhou](https://stayversus.com/en/hotel/citadines-xinghai-suzhou-suzhou/) 8.1 · Brand average here: 8.1 [Novotel Suzhou SIP](https://stayversus.com/en/hotel/novotel-suzhou-sip-suzhou/) 8.9 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/citadines-xinghai-suzhou-suzhou-vs-novotel-suzhou-sip-suzhou/) - ### [Melbourne](https://stayversus.com/en/australia/melbourne/) Australia [Citadines on Bourke Melbourne](https://stayversus.com/en/hotel/citadines-on-bourke-melbourne-melbourne/) 8.8 · Brand average here: 8.8 [Novotel Melbourne South Wharf](https://stayversus.com/en/hotel/novotel-melbourne-south-wharf-melbourne/) 9.1 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/citadines-on-bourke-melbourne-melbourne-vs-novotel-melbourne-south-wharf-melbourne/) - ### [Dubai](https://stayversus.com/en/united-arab-emirates/dubai/) United Arab Emirates [Citadines Metro Central Dubai](https://stayversus.com/en/hotel/citadines-metro-central-dubai-dubai/) 8.2 · Brand average here: 8.2 [Novotel Dubai World Trade Centre](https://stayversus.com/en/hotel/novotel-dubai-world-trade-centre-dubai/) 8.7 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/citadines-metro-central-dubai-dubai-vs-novotel-dubai-world-trade-centre-dubai/) - ### [Xian](https://stayversus.com/en/china/xian/) China [Citadines Gaoxin Xi'an](https://stayversus.com/en/hotel/citadines-gaoxin-xi-an-xian/) 9.0 · Brand average here: 9.0 [Novotel Xian The Bell Tower](https://stayversus.com/en/hotel/novotel-xian-the-bell-tower-xian/) 9.4 · Brand average here: 9.4 [Compare these two](https://stayversus.com/en/compare/citadines-gaoxin-xi-an-xian-vs-novotel-xian-the-bell-tower-xian/) - ### [Bali](https://stayversus.com/en/indonesia/bali/) Indonesia [Citadines Berawa Beach Bali Resort](https://stayversus.com/en/hotel/citadines-berawa-beach-bali-resort-bali/) 9.0 · Brand average here: 9.0 [Novotel Bali Ubud Resort](https://stayversus.com/en/hotel/novotel-bali-ubud-resort-bali/) 8.8 · Brand average here: 8.5 [Compare these two](https://stayversus.com/en/compare/citadines-berawa-beach-bali-resort-bali-vs-novotel-bali-ubud-resort-bali/) ## Citadines or Novotel: common questions ### Is Citadines or Novotel better? On average, Citadines hotels score 8.75/10 from guests and Novotel hotels 8.47/10. Citadines leads on 5 of the 6 measures we compare. Average guest rating differs by 0.28 points. ### When both are in the same city, which is rated higher? In the 33 cities where both have rated hotels, Citadines has the higher average in 21 and Novotel in 9. ### Which brand has newer hotels? The typical Citadines hotel opened in 2018, the typical Novotel hotel in 2009. ### Do Citadines and Novotel hotels include free breakfast? 2% of Citadines hotels and 1% of Novotel hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book. ### Which brand has more hotels? StayVersus tracks 136 Citadines hotels in 24 countries and 639 Novotel hotels in 71 countries. ### Do Citadines and Novotel belong to the same company? No. Citadines belongs to The Ascott Limited, Novotel to Accor. ## More brand match-ups - [Citadines vs Holiday Inn](https://stayversus.com/en/brands/citadines-vs-holiday-inn/) - [Citadines vs Mercure](https://stayversus.com/en/brands/citadines-vs-mercure/) - [Citadines vs Holiday Inn Express](https://stayversus.com/en/brands/citadines-vs-holiday-inn-express/) - [Citadines vs Courtyard by Marriott](https://stayversus.com/en/brands/citadines-vs-courtyard/) - [Citadines vs Hilton Garden Inn](https://stayversus.com/en/brands/citadines-vs-hilton-garden-inn/) - [Citadines vs Four Points by Sheraton](https://stayversus.com/en/brands/citadines-vs-four-points/) - [ibis vs Novotel](https://stayversus.com/en/brands/ibis-vs-novotel/) - [Mercure vs Novotel](https://stayversus.com/en/brands/mercure-vs-novotel/) - [Holiday Inn vs Novotel](https://stayversus.com/en/brands/holiday-inn-vs-novotel/) - [Holiday Inn Express vs Novotel](https://stayversus.com/en/brands/holiday-inn-express-vs-novotel/) Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. [How we score](https://stayversus.com/en/about/) --- Source: https://stayversus.com/en/brands/citadines-vs-novotel/. Facts are compiled by StayVersus from partner data (Agoda), Overture Maps, OpenStreetMap, OurAirports, public Google Maps listings and hotels' own websites. Scores use one formula for every hotel. Methodology: https://stayversus.com/en/about/