--- title: "Hampton Inn vs SureStay: which hotel brand is better?" description: "On the numbers: Hampton Inn. Hampton Inn vs SureStay, compared across 2,575 and 397 hotels: guest and Google ratings, hotel age, amenities and who wins in…" url: https://stayversus.com/en/brands/hampton-inn-vs-surestay/ language: en source: StayVersus (https://stayversus.com) retrieved: 2026-10-12 --- # Hampton Inn vs SureStay Averages across 2,575 Hampton Inn and 397 SureStay hotels, and a head-to-head in the 139 cities where both brands have a hotel. Hilton ## [Hampton Inn](https://stayversus.com/en/brands/hampton-inn/) - **Average guest rating:** 8.7 · - **Hotels tracked:** 2,575 Best Western Hotels & Resorts ## [SureStay](https://stayversus.com/en/brands/surestay/) - **Average guest rating:** 8.1 · - **Hotels tracked:** 397 The short answer ## On the numbers: Hampton Inn Hampton Inn leads on 6 of 7 measures. Average guest rating differs by 0.62 points. ## Every measured fact Averages over each brand's hotels. A dot marks the better figure. | | Hampton Inn | SureStay | | --- | --- | --- | | Guest ratings | | Average guest rating | 8.72 (+0.62) | 8.10 | | Rated 8 or more | 88% (+28%) | 60% | | Rated below 7 | 2% | 9% | | Average Google rating | 4.24/5 (+0.36) | 3.88/5 | | Guest reviews behind the average | 39,668 | 31,554 | | Same city, head to head (cities where both are rated: 91) | | Cities where it is rated higher | 79 | 11 | | The hotels | | Hotels tracked | 2,575 | 397 | | Countries | 6 | 18 | | Typical opening year | 2003 | 1997 | | Built or renovated in the last 10 years | 40% | 71% | | Usual check-in | 15:00 | 15:00 | | Usual check-out | 11:00 | 11:00 | | Hotels that list it | | Free breakfast | 94% | 63% | | Swimming pool | 95% | 66% | | Gym | 87% | 41% | | Free parking | 74% | 78% | | Pets allowed | 4% | 16% | | Shuttle | 23% | 13% | | Laundry | 90% | 63% | | Hot tub | 34% | 19% | | Restaurant | 0% | 19% | | Bar | 18% | 63% | | Kitchen | 0% | 13% | ## Both brands, same city The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison. - ### [Dallas (TX)](https://stayversus.com/en/united-states/dallas-tx/) United States [Hampton Inn & Suites Dallas/Richardson](https://stayversus.com/en/hotel/hampton-inn-suites-dallas-richardson-dallas-tx/) 9.2 · Brand average here: 8.7 [The Addison Hotel, SureStay Collection by Best Western](https://stayversus.com/en/hotel/the-addison-hotel-surestay-collection-by-best-western-dallas-tx/) 8.5 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/hampton-inn-suites-dallas-richardson-dallas-tx-vs-the-addison-hotel-surestay-collection-by-best-western-dallas-tx/) - ### [Phoenix (AZ)](https://stayversus.com/en/united-states/phoenix-az/) United States [Hampton Inn Phoenix/Chandler](https://stayversus.com/en/hotel/hampton-inn-phoenix-chandler-phoenix-az/) 8.9 · Brand average here: 8.9 [SureStay Plus by Best Western Mesa Superstition Springs](https://stayversus.com/en/hotel/surestay-plus-by-best-western-mesa-superstition-springs-phoenix-az/) 8.1 · Brand average here: 7.4 [Compare these two](https://stayversus.com/en/compare/hampton-inn-phoenix-chandler-phoenix-az-vs-surestay-plus-by-best-western-mesa-superstition-springs-phoenix-az/) - ### [Houston (TX)](https://stayversus.com/en/united-states/houston-tx/) United States [Hampton Inn Houston-Brookhollow](https://stayversus.com/en/hotel/hampton-inn-houston-brookhollow-houston-tx/) 9.5 · Brand average here: 8.7 [SureStay Plus by Best Western Humble](https://stayversus.com/en/hotel/surestay-plus-by-best-western-humble-houston-tx/) 9.0 · Brand average here: 8.9 [Compare these two](https://stayversus.com/en/compare/hampton-inn-houston-brookhollow-houston-tx-vs-surestay-plus-by-best-western-humble-houston-tx/) - ### [Los Angeles (CA)](https://stayversus.com/en/united-states/los-angeles-ca/) United States [Hampton Inn Long Beach Airport](https://stayversus.com/en/hotel/hampton-inn-long-beach-airport-los-angeles-ca/) 9.1 · Brand average here: 8.6 [SureStay by Best Western Santa Monica](https://stayversus.com/en/hotel/surestay-by-best-western-santa-monica-los-angeles-ca/) 8.8 · Brand average here: 7.6 [Compare these two](https://stayversus.com/en/compare/hampton-inn-long-beach-airport-los-angeles-ca-vs-surestay-by-best-western-santa-monica-los-angeles-ca/) - ### [Chicago (IL)](https://stayversus.com/en/united-states/chicago-il/) United States [Hampton Inn & Suites Rosemont Chicago O'Hare](https://stayversus.com/en/hotel/hampton-inn-suites-rosemont-chicago-o-hare-chicago-il/) 9.1 · Brand average here: 8.8 [Hotel Chicago West Loop, SureStay Collection by Best Western](https://stayversus.com/en/hotel/hotel-chicago-west-loop-surestay-collection-by-best-western-chicago-il/) 8.1 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/hampton-inn-suites-rosemont-chicago-o-hare-chicago-il-vs-hotel-chicago-west-loop-surestay-collection-by-best-western-chicago-il/) - ### [San Antonio (TX)](https://stayversus.com/en/united-states/san-antonio-tx/) United States [Hampton Inn & Suites San Antonio Riverwalk](https://stayversus.com/en/hotel/hampton-inn-suites-san-antonio-riverwalk-san-antonio-tx/) 8.8 · Brand average here: 8.3 [SureStay Plus by Best Western San Antonio Fiesta Inn](https://stayversus.com/en/hotel/surestay-plus-by-best-western-san-antonio-fiesta-inn-san-antonio-tx/) 8.5 · Brand average here: 7.5 [Compare these two](https://stayversus.com/en/compare/hampton-inn-suites-san-antonio-riverwalk-san-antonio-tx-vs-surestay-plus-by-best-western-san-antonio-fiesta-inn-san-antonio-tx/) - ### [Jacksonville (FL)](https://stayversus.com/en/united-states/jacksonville-fl/) United States [Hampton Inn & Suites by Hilton Jacksonville Deerwood Park](https://stayversus.com/en/hotel/hampton-inn-suites-by-hilton-jacksonville-deerwood-park-jacksonville-fl/) 9.3 · Brand average here: 8.7 [SureStay by Best Western Jacksonville Airport](https://stayversus.com/en/hotel/surestay-by-best-western-jacksonville-airport-jacksonville-fl/) 7.2 · Brand average here: 7.2 [Compare these two](https://stayversus.com/en/compare/hampton-inn-suites-by-hilton-jacksonville-deerwood-park-jacksonville-fl-vs-surestay-by-best-western-jacksonville-airport-jacksonville-fl/) - ### [Charlotte (NC)](https://stayversus.com/en/united-states/charlotte-nc/) United States [Hampton Inn Charlotte-Uptown](https://stayversus.com/en/hotel/hampton-inn-charlotte-uptown-charlotte-nc/) 8.8 · Brand average here: 8.8 [SureStay by Best Western Charlotte Matthews](https://stayversus.com/en/hotel/surestay-by-best-western-charlotte-matthews-charlotte-nc/) 7.9 · Brand average here: 7.9 [Compare these two](https://stayversus.com/en/compare/hampton-inn-charlotte-uptown-charlotte-nc-vs-surestay-by-best-western-charlotte-matthews-charlotte-nc/) - ### [San Francisco (CA)](https://stayversus.com/en/united-states/san-francisco-ca/) United States [Hampton Inn & Suites - San Mateo](https://stayversus.com/en/hotel/hampton-inn-suites-san-mateo-san-francisco-ca/) 9.0 · Brand average here: 8.4 [SureStay by Best Western San Rafael](https://stayversus.com/en/hotel/surestay-by-best-western-san-rafael-san-francisco-ca/) 8.6 · Brand average here: 7.9 [Compare these two](https://stayversus.com/en/compare/hampton-inn-suites-san-mateo-san-francisco-ca-vs-surestay-by-best-western-san-rafael-san-francisco-ca/) - ### [Oklahoma City (OK)](https://stayversus.com/en/united-states/oklahoma-city-ok/) United States [Hampton Inn & Suites Oklahoma City-Bricktown](https://stayversus.com/en/hotel/hampton-inn-suites-oklahoma-city-bricktown-oklahoma-city-ok/) 8.6 · Brand average here: 8.6 [SureStay by Best Western Oklahoma City West](https://stayversus.com/en/hotel/surestay-by-best-western-oklahoma-city-west-oklahoma-city-ok/) 8.1 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/hampton-inn-suites-oklahoma-city-bricktown-oklahoma-city-ok-vs-surestay-by-best-western-oklahoma-city-west-oklahoma-city-ok/) - ### [Detroit (MI)](https://stayversus.com/en/united-states/detroit-mi/) United States [Hampton Inn Detroit/Madison Heights/South Troy Area](https://stayversus.com/en/hotel/hampton-inn-detroit-madison-heights-south-troy-area-detroit-mi/) 8.8 · Brand average here: 8.6 [Skyline Hotel Detroit Airport, SureStay Collection by BW](https://stayversus.com/en/hotel/skyline-hotel-detroit-airport-surestay-collection-by-bw-detroit-mi/) 8.0 · Brand average here: 8.0 [Compare these two](https://stayversus.com/en/compare/hampton-inn-detroit-madison-heights-south-troy-area-detroit-mi-vs-skyline-hotel-detroit-airport-surestay-collection-by-bw-detroit-mi/) - ### [San Jose (CA)](https://stayversus.com/en/united-states/san-jose-ca/) United States [Hampton Inn by Hilton San Jose Cherry Ave](https://stayversus.com/en/hotel/hampton-inn-by-hilton-san-jose-cherry-ave-san-jose-ca/) 8.9 · Brand average here: 8.9 [SureStay Plus by Best Western Santa Clara Silicon Valley](https://stayversus.com/en/hotel/surestay-plus-by-best-western-santa-clara-silicon-valley-san-jose-ca/) 8.4 · Brand average here: 7.7 [Compare these two](https://stayversus.com/en/compare/hampton-inn-by-hilton-san-jose-cherry-ave-san-jose-ca-vs-surestay-plus-by-best-western-santa-clara-silicon-valley-san-jose-ca/) ## Hampton Inn or SureStay: common questions ### Is Hampton Inn or SureStay better? On average, Hampton Inn hotels score 8.72/10 from guests and SureStay hotels 8.10/10. Hampton Inn leads on 6 of the 7 measures we compare. Average guest rating differs by 0.62 points. ### When both are in the same city, which is rated higher? In the 91 cities where both have rated hotels, Hampton Inn has the higher average in 79 and SureStay in 11. ### Which brand has newer hotels? The typical Hampton Inn hotel opened in 2003, the typical SureStay hotel in 1997. ### Do Hampton Inn and SureStay hotels include free breakfast? 94% of Hampton Inn hotels and 63% of SureStay hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book. ### Which brand has more hotels? StayVersus tracks 2,575 Hampton Inn hotels in 6 countries and 397 SureStay hotels in 18 countries. ### Do Hampton Inn and SureStay belong to the same company? No. Hampton Inn belongs to Hilton, SureStay to Best Western Hotels & Resorts. ## More brand match-ups - [Hampton Inn vs Holiday Inn Express](https://stayversus.com/en/brands/hampton-inn-vs-holiday-inn-express/) - [Hampton Inn vs Quality Inn](https://stayversus.com/en/brands/hampton-inn-vs-quality-inn/) - [Fairfield by Marriott vs Hampton Inn](https://stayversus.com/en/brands/fairfield-vs-hampton-inn/) - [Hampton Inn vs Super 8](https://stayversus.com/en/brands/hampton-inn-vs-super-8/) - [Days Inn vs Hampton Inn](https://stayversus.com/en/brands/days-inn-vs-hampton-inn/) - [Comfort Inn vs Hampton Inn](https://stayversus.com/en/brands/comfort-inn-vs-hampton-inn/) - [Courtyard by Marriott vs Hampton Inn](https://stayversus.com/en/brands/courtyard-vs-hampton-inn/) - [Holiday Inn Express vs SureStay](https://stayversus.com/en/brands/holiday-inn-express-vs-surestay/) - [Quality Inn vs SureStay](https://stayversus.com/en/brands/quality-inn-vs-surestay/) - [Super 8 vs SureStay](https://stayversus.com/en/brands/super-8-vs-surestay/) Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. [How we score](https://stayversus.com/en/about/) --- Source: https://stayversus.com/en/brands/hampton-inn-vs-surestay/. Facts are compiled by StayVersus from partner data (Agoda), Overture Maps, OpenStreetMap, OurAirports, public Google Maps listings and hotels' own websites. Scores use one formula for every hotel. Methodology: https://stayversus.com/en/about/