--- title: "Mercure vs Novotel: which hotel brand is better?" description: "On the numbers: Novotel. Mercure vs Novotel, compared across 1,191 and 639 hotels: guest and Google ratings, hotel age, amenities and who wins in the 189…" url: https://stayversus.com/en/brands/mercure-vs-novotel/ language: en source: StayVersus (https://stayversus.com) retrieved: 2026-10-12 --- # Mercure vs Novotel Averages across 1,191 Mercure and 639 Novotel hotels, and a head-to-head in the 189 cities where both brands have a hotel. Accor ## [Mercure](https://stayversus.com/en/brands/mercure/) - **Average guest rating:** 8.4 · - **Hotels tracked:** 1,191 Accor ## [Novotel](https://stayversus.com/en/brands/novotel/) - **Average guest rating:** 8.5 · - **Hotels tracked:** 639 The short answer ## On the numbers: Novotel Novotel leads on 5 of 7 measures. The gap in average guest rating is small (0.04), so the hotel you pick matters more than the brand. ## Every measured fact Averages over each brand's hotels. A dot marks the better figure. | | Mercure | Novotel | | --- | --- | --- | | Guest ratings | | Average guest rating | 8.43 | 8.47 (+0.04) | | Rated 8 or more | 81% | 85% (+4%) | | Rated below 7 | 2% | 1% | | Average Google rating | 4.19/5 | 4.29/5 (+0.10) | | Guest reviews behind the average | 341,647 | 379,909 | | Same city, head to head (cities where both are rated: 146) | | Cities where it is rated higher | 64 | 75 | | The hotels | | Hotels tracked | 1,191 | 639 | | Countries | 69 | 71 | | Typical opening year | 2007 | 2009 | | Built or renovated in the last 10 years | 65% | 59% | | Usual check-in | 14:00 | 14:00 | | Usual check-out | 12:00 | 12:00 | | Hotels that list it | | Free breakfast | 1% | 1% | | Swimming pool | 41% | 65% | | Gym | 59% | 76% | | Free parking | 43% | 47% | | Pets allowed | 18% | 23% | | Shuttle | 26% | 30% | | Laundry | 93% | 96% | | Hot tub | 13% | 15% | | Restaurant | 27% | 40% | | Bar | 98% | 100% | | Kitchen | 24% | 24% | ## Both brands, same city The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison. - ### [Paris](https://stayversus.com/en/france/paris/) France [Mercure Paris Bercy Bibliotheque Hotel](https://stayversus.com/en/hotel/mercure-paris-bercy-bibliotheque-hotel-paris/) 8.8 · Brand average here: 8.0 [Novotel Paris Les Halles Hotel](https://stayversus.com/en/hotel/novotel-paris-les-halles-hotel-paris/) 8.7 · Brand average here: 8.1 [Compare these two](https://stayversus.com/en/compare/mercure-paris-bercy-bibliotheque-hotel-paris-vs-novotel-paris-les-halles-hotel-paris/) - ### [Shanghai](https://stayversus.com/en/china/shanghai/) China [Mercure Shanghai Hongqiao SOHO](https://stayversus.com/en/hotel/mercure-shanghai-hongqiao-soho-shanghai/) 8.7 · Brand average here: 8.3 [Novotel Shanghai Clover](https://stayversus.com/en/hotel/novotel-shanghai-clover-shanghai/) 9.1 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/mercure-shanghai-hongqiao-soho-shanghai-vs-novotel-shanghai-clover-shanghai/) - ### [Xian](https://stayversus.com/en/china/xian/) China [Mercure Xi'an Downtown](https://stayversus.com/en/hotel/mercure-xi-an-downtown-xian/) 8.1 · Brand average here: 8.1 [Novotel Xian The Bell Tower](https://stayversus.com/en/hotel/novotel-xian-the-bell-tower-xian/) 9.4 · Brand average here: 9.4 [Compare these two](https://stayversus.com/en/compare/mercure-xi-an-downtown-xian-vs-novotel-xian-the-bell-tower-xian/) - ### [Hangzhou](https://stayversus.com/en/china/hangzhou/) China [Mercure Hangzhou West Lake](https://stayversus.com/en/hotel/mercure-hangzhou-west-lake-hangzhou/) 8.8 · Brand average here: 8.3 [Novotel Hangzhou Xintiandi](https://stayversus.com/en/hotel/novotel-hangzhou-xintiandi-hangzhou/) 9.1 · Brand average here: 9.1 [Compare these two](https://stayversus.com/en/compare/mercure-hangzhou-west-lake-hangzhou-vs-novotel-hangzhou-xintiandi-hangzhou/) - ### [São Paulo](https://stayversus.com/en/brazil/sao-paulo/) Brazil [Mercure Sao Paulo Moema Times Square](https://stayversus.com/en/hotel/mercure-sao-paulo-moema-times-square-sao-paulo/) 9.0 · Brand average here: 8.1 [NOVOTEL SAO PAULO MORUMBI](https://stayversus.com/en/hotel/novotel-sao-paulo-morumbi-sao-paulo/) 8.7 · Brand average here: 8.2 [Compare these two](https://stayversus.com/en/compare/mercure-sao-paulo-moema-times-square-sao-paulo-vs-novotel-sao-paulo-morumbi-sao-paulo/) - ### [London](https://stayversus.com/en/united-kingdom/london/) United Kingdom [Mercure London Earls Court](https://stayversus.com/en/hotel/mercure-london-earls-court-london/) 8.6 · Brand average here: 8.1 [Novotel London Brentford Hotel](https://stayversus.com/en/hotel/novotel-london-brentford-hotel-london/) 8.7 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/mercure-london-earls-court-london-vs-novotel-london-brentford-hotel-london/) - ### [Sydney](https://stayversus.com/en/australia/sydney/) Australia [Mercure Sydney Liverpool](https://stayversus.com/en/hotel/mercure-sydney-liverpool-sydney/) 9.0 · Brand average here: 8.4 [Novotel Sydney Darling Square](https://stayversus.com/en/hotel/novotel-sydney-darling-square-sydney/) 8.9 · Brand average here: 8.4 [Compare these two](https://stayversus.com/en/compare/mercure-sydney-liverpool-sydney-vs-novotel-sydney-darling-square-sydney/) - ### [Melbourne](https://stayversus.com/en/australia/melbourne/) Australia [Mercure Melbourne Doncaster](https://stayversus.com/en/hotel/mercure-melbourne-doncaster-melbourne/) 9.0 · Brand average here: 8.4 [Novotel Melbourne South Wharf](https://stayversus.com/en/hotel/novotel-melbourne-south-wharf-melbourne/) 9.1 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/mercure-melbourne-doncaster-melbourne-vs-novotel-melbourne-south-wharf-melbourne/) - ### [Suzhou](https://stayversus.com/en/china/suzhou/) China [Mercure Suzhou Jinji Lake](https://stayversus.com/en/hotel/mercure-suzhou-jinji-lake-suzhou/) 9.3 · Brand average here: 9.0 [Novotel Suzhou SIP](https://stayversus.com/en/hotel/novotel-suzhou-sip-suzhou/) 8.9 · Brand average here: 8.6 [Compare these two](https://stayversus.com/en/compare/mercure-suzhou-jinji-lake-suzhou-vs-novotel-suzhou-sip-suzhou/) - ### [Bangkok](https://stayversus.com/en/thailand/bangkok/) Thailand [Mercure Bangkok Sukhumvit 24](https://stayversus.com/en/hotel/mercure-bangkok-sukhumvit-24-bangkok/) 9.0 · Brand average here: 8.8 [Novotel Bangkok Future Park Rangsit](https://stayversus.com/en/hotel/novotel-bangkok-future-park-rangsit-bangkok/) 9.3 · Brand average here: 8.7 [Compare these two](https://stayversus.com/en/compare/mercure-bangkok-sukhumvit-24-bangkok-vs-novotel-bangkok-future-park-rangsit-bangkok/) - ### [Jakarta](https://stayversus.com/en/indonesia/jakarta/) Indonesia [Mercure Jakarta Gatot Subroto](https://stayversus.com/en/hotel/mercure-jakarta-gatot-subroto-jakarta/) 9.2 · Brand average here: 8.8 [Novotel Jakarta Cikini](https://stayversus.com/en/hotel/novotel-jakarta-cikini-jakarta/) 9.1 · Brand average here: 8.8 [Compare these two](https://stayversus.com/en/compare/mercure-jakarta-gatot-subroto-jakarta-vs-novotel-jakarta-cikini-jakarta/) - ### [Guangzhou](https://stayversus.com/en/china/guangzhou/) China [Mercure Guangzhou Tianhe Sports Center](https://stayversus.com/en/hotel/mercure-guangzhou-tianhe-sports-center-guangzhou/) 8.9 · Brand average here: 9.2 [Novotel Guangzhou Baiyun Airport](https://stayversus.com/en/hotel/novotel-guangzhou-baiyun-airport-guangzhou/) 9.1 · Brand average here: 9.1 [Compare these two](https://stayversus.com/en/compare/mercure-guangzhou-tianhe-sports-center-guangzhou-vs-novotel-guangzhou-baiyun-airport-guangzhou/) ## Mercure or Novotel: common questions ### Is Mercure or Novotel better? On average, Novotel hotels score 8.47/10 from guests and Mercure hotels 8.43/10. Novotel leads on 5 of the 7 measures we compare. The gap in average guest rating is small (0.04), so the hotel you pick matters more than the brand. ### When both are in the same city, which is rated higher? In the 146 cities where both have rated hotels, Mercure has the higher average in 64 and Novotel in 75. ### Which brand has newer hotels? The typical Novotel hotel opened in 2009, the typical Mercure hotel in 2007. ### Do Mercure and Novotel hotels include free breakfast? 1% of Mercure hotels and 1% of Novotel hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book. ### Which brand has more hotels? StayVersus tracks 1,191 Mercure hotels in 69 countries and 639 Novotel hotels in 71 countries. ### Do Mercure and Novotel belong to the same company? Yes, both belong to Accor. ## More brand match-ups - [ibis vs Mercure](https://stayversus.com/en/brands/ibis-vs-mercure/) - [Holiday Inn vs Mercure](https://stayversus.com/en/brands/holiday-inn-vs-mercure/) - [Holiday Inn Express vs Mercure](https://stayversus.com/en/brands/holiday-inn-express-vs-mercure/) - [Hilton Garden Inn vs Mercure](https://stayversus.com/en/brands/hilton-garden-inn-vs-mercure/) - [Hilton Hotels & Resorts vs Mercure](https://stayversus.com/en/brands/hilton-vs-mercure/) - [Crowne Plaza vs Mercure](https://stayversus.com/en/brands/crowne-plaza-vs-mercure/) - [ibis vs Novotel](https://stayversus.com/en/brands/ibis-vs-novotel/) - [Holiday Inn vs Novotel](https://stayversus.com/en/brands/holiday-inn-vs-novotel/) - [Holiday Inn Express vs Novotel](https://stayversus.com/en/brands/holiday-inn-express-vs-novotel/) - [Hilton Hotels & Resorts vs Novotel](https://stayversus.com/en/brands/hilton-vs-novotel/) Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. [How we score](https://stayversus.com/en/about/) --- Source: https://stayversus.com/en/brands/mercure-vs-novotel/. Facts are compiled by StayVersus from partner data (Agoda), Overture Maps, OpenStreetMap, OurAirports, public Google Maps listings and hotels' own websites. Scores use one formula for every hotel. Methodology: https://stayversus.com/en/about/