Best Western Plus vs Citadines
Averages across 1,144 Best Western Plus and 136 Citadines hotels, and a head-to-head in the 21 cities where both brands have a hotel.
The short answer
On the numbers: Citadines
Citadines leads on 4 of 6 measures. Average guest rating differs by 0.16 points.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Best Western Plus vs Citadines: which hotel brand is better? | Best Western Plus | Citadines |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.59 | 8.75 +0.16 |
| Rated 8 or more | 89% | 99% +10% |
| Rated below 7 | 1% | 0% |
| Guest reviews behind the average | 111,873 | 116,748 |
| Same city, head to head (cities where both are rated: 18) | ||
| Cities where it is rated higher | 6 | 11 |
| The hotels | ||
| Hotels tracked | 1,144 | 136 |
| Countries | 59 | 24 |
| Typical opening year | 2008 | 2018 |
| Built or renovated in the last 10 years | 68% | 66% |
| Usual check-in | 15:00 | 15:00 |
| Usual check-out | 11:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 46% | 2% |
| Swimming pool | 63% | 44% |
| Gym | 74% | 70% |
| Free parking | 70% | 48% |
| Pets allowed | 9% | 2% |
| Shuttle | 20% | 31% |
| Laundry | 38% | 89% |
| Hot tub | 20% | 2% |
| Restaurant | 5% | 0% |
| Bar | 70% | 41% |
| Kitchen | 1% | 3% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Paris France
Compare these twoBest Western Plus Hotel Sydney Opera 9.3 Brand average here: 8.2
Citadines Trocadéro Paris 8.8 Brand average here: 8.3
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London United Kingdom
Compare these twoBest Western PLUS Grim's Dyke Hotel 8.3 Brand average here: 8.2
Citadines Islington London 9.0 Brand average here: 8.5
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Bangkok Thailand
Compare these twoBest Western Plus Wanda Grand Hotel 8.9 Brand average here: 8.9
Citadines Sukhumvit 16 Bangkok 8.5 Brand average here: 8.3
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Vienna Austria
Compare these twoBest Western Plus Celebrity Suites 9.2 Brand average here: 8.9
Citadines Danube Vienna 9.2 Brand average here: 9.0
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Dubai United Arab Emirates
Compare these twoBest Western Plus Pearl Creek 8.0 Brand average here: 8.0
Citadines Metro Central Dubai 8.2 Brand average here: 8.2
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Sydney Australia
Compare these twoBest Western Plus Camperdown Suites 8.9 Brand average here: 8.9
Citadines Walker North Sydney 8.9 Brand average here: 8.9
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Frankfurt Germany
Compare these twoBest Western Plus iO Hotel 8.9 Brand average here: 8.7
Citadines City Centre Frankfurt 9.0 Brand average here: 9.0
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Hamburg Germany
Compare these twoBest Western Plus Hotel St. Raphael 7.2 Brand average here: 7.9
Citadines Michel Hamburg 8.6 Brand average here: 8.6
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Lyon France
Compare these twoBest Western Plus Hotel du Pont Wilson 8.7 Brand average here: 8.7
Citadines Presqu'île Lyon 8.7 Brand average here: 8.4
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Strasbourg France
Compare these twoBest Western Plus Monopole Metropole 9.2 Brand average here: 8.8
Citadines Kléber Strasbourg 8.6 Brand average here: 8.6
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Osaka Japan
Compare these twoBest Western Plus Hotel Fino Osaka Kitahama 8.8 Brand average here: 8.8
Citadines Namba Osaka 9.3 Brand average here: 9.3
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Barcelona Spain
Compare these twoBest Western Plus Hotel Alfa Aeropuerto 8.2 Brand average here: 8.2
Citadines Ramblas Barcelona 8.7 Brand average here: 8.7
Best Western Plus or Citadines: common questions
Is Best Western Plus or Citadines better?
On average, Citadines hotels score 8.75/10 from guests and Best Western Plus hotels 8.59/10. Citadines leads on 4 of the 6 measures we compare. Average guest rating differs by 0.16 points.
When both are in the same city, which is rated higher?
In the 18 cities where both have rated hotels, Best Western Plus has the higher average in 6 and Citadines in 11.
Which brand has newer hotels?
The typical Citadines hotel opened in 2018, the typical Best Western Plus hotel in 2008.
Do Best Western Plus and Citadines hotels include free breakfast?
46% of Best Western Plus hotels and 2% of Citadines hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 1,144 Best Western Plus hotels in 59 countries and 136 Citadines hotels in 24 countries.
Do Best Western Plus and Citadines belong to the same company?
No. Best Western Plus belongs to Best Western Hotels & Resorts, Citadines to The Ascott Limited.
More brand match-ups
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- Best Western Plus vs Hilton Garden Inn
- Citadines vs Holiday Inn
- Citadines vs Mercure
- Citadines vs Novotel
Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score