Citadines vs Mercure
Averages across 136 Citadines and 1,191 Mercure hotels, and a head-to-head in the 46 cities where both brands have a hotel.
The short answer
On the numbers: Citadines
Citadines leads on 4 of 6 measures. Average guest rating differs by 0.32 points.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Citadines vs Mercure: which hotel brand is better? | Citadines | Mercure |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.75 +0.32 | 8.43 |
| Rated 8 or more | 99% +18% | 81% |
| Rated below 7 | 0% | 2% |
| Guest reviews behind the average | 116,748 | 341,647 |
| Same city, head to head (cities where both are rated: 33) | ||
| Cities where it is rated higher | 25 | 8 |
| The hotels | ||
| Hotels tracked | 136 | 1,191 |
| Countries | 24 | 69 |
| Typical opening year | 2018 | 2007 |
| Built or renovated in the last 10 years | 66% | 65% |
| Usual check-in | 15:00 | 14:00 |
| Usual check-out | 12:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 2% | 1% |
| Swimming pool | 44% | 41% |
| Gym | 70% | 59% |
| Free parking | 48% | 43% |
| Pets allowed | 2% | 18% |
| Shuttle | 31% | 26% |
| Laundry | 89% | 93% |
| Hot tub | 2% | 13% |
| Restaurant | 0% | 27% |
| Bar | 41% | 98% |
| Kitchen | 3% | 24% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Paris France
Compare these twoCitadines Trocadéro Paris 8.8 Brand average here: 8.3
Mercure Paris Bercy Bibliotheque Hotel 8.8 Brand average here: 8.0
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Chengdu China
Compare these twoCitadines South Chengdu 9.0 Brand average here: 9.4
Mercure Chengdu Chunxi Taikoo Li 9.0 Brand average here: 9.2
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Xian China
Compare these twoCitadines Gaoxin Xi'an 9.0 Brand average here: 9.0
Mercure Xi'an Downtown 8.1 Brand average here: 8.1
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Suzhou China
Compare these twoCitadines Xinghai Suzhou 8.1 Brand average here: 8.1
Mercure Suzhou Jinji Lake 9.3 Brand average here: 9.0
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Sydney Australia
Compare these twoCitadines Walker North Sydney 8.9 Brand average here: 8.9
Mercure Sydney Liverpool 9.0 Brand average here: 8.4
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Jakarta Indonesia
Compare these twoCitadines Connect Airport Jakarta 9.1 Brand average here: 9.1
Mercure Jakarta Gatot Subroto 9.2 Brand average here: 8.8
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London United Kingdom
Compare these twoCitadines Islington London 9.0 Brand average here: 8.5
Mercure London Earls Court 8.6 Brand average here: 8.1
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Chongqing China
Compare these twoCitadines Gaoke Liangjiang Chongqing 9.0 Brand average here: 9.0
Mercure Chongqing Downtown 8.9 Brand average here: 9.4
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Singapore Singapore
Compare these twoCitadines Connect Rochester Singapore 9.1 Brand average here: 8.9
Mercure Singapore on Stevens 8.6 Brand average here: 8.4
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Melbourne Australia
Compare these twoCitadines on Bourke Melbourne 8.8 Brand average here: 8.8
Mercure Melbourne Doncaster 9.0 Brand average here: 8.4
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Bangkok Thailand
Compare these twoCitadines Sukhumvit 16 Bangkok 8.5 Brand average here: 8.3
Mercure Bangkok Sukhumvit 24 9.0 Brand average here: 8.8
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Berlin Germany
Compare these twoCitadines Kurfürstendamm Berlin. 8.9 Brand average here: 8.9
Mercure Hotel & Residenz Berlin Checkpoint Charlie 9.0 Brand average here: 8.5
Citadines or Mercure: common questions
Is Citadines or Mercure better?
On average, Citadines hotels score 8.75/10 from guests and Mercure hotels 8.43/10. Citadines leads on 4 of the 6 measures we compare. Average guest rating differs by 0.32 points.
When both are in the same city, which is rated higher?
In the 33 cities where both have rated hotels, Citadines has the higher average in 25 and Mercure in 8.
Which brand has newer hotels?
The typical Citadines hotel opened in 2018, the typical Mercure hotel in 2007.
Do Citadines and Mercure hotels include free breakfast?
2% of Citadines hotels and 1% of Mercure hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 136 Citadines hotels in 24 countries and 1,191 Mercure hotels in 69 countries.
Do Citadines and Mercure belong to the same company?
No. Citadines belongs to The Ascott Limited, Mercure to Accor.
More brand match-ups
Updated 11 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score