Citadines vs Novotel
Averages across 136 Citadines and 639 Novotel hotels, and a head-to-head in the 44 cities where both brands have a hotel.
The short answer
On the numbers: Citadines
Citadines leads on 5 of 6 measures. Average guest rating differs by 0.28 points.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Citadines vs Novotel: which hotel brand is better? | Citadines | Novotel |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.75 +0.28 | 8.47 |
| Rated 8 or more | 99% +14% | 85% |
| Rated below 7 | 0% | 1% |
| Guest reviews behind the average | 116,748 | 379,909 |
| Same city, head to head (cities where both are rated: 33) | ||
| Cities where it is rated higher | 21 | 9 |
| The hotels | ||
| Hotels tracked | 136 | 639 |
| Countries | 24 | 71 |
| Typical opening year | 2018 | 2009 |
| Built or renovated in the last 10 years | 66% | 59% |
| Usual check-in | 15:00 | 14:00 |
| Usual check-out | 12:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 2% | 1% |
| Swimming pool | 44% | 65% |
| Gym | 70% | 76% |
| Free parking | 48% | 47% |
| Pets allowed | 2% | 23% |
| Shuttle | 31% | 30% |
| Laundry | 89% | 96% |
| Hot tub | 2% | 15% |
| Restaurant | 0% | 40% |
| Bar | 41% | 100% |
| Kitchen | 3% | 24% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Paris France
Compare these twoCitadines Trocadéro Paris 8.8 Brand average here: 8.3
Novotel Paris Les Halles Hotel 8.7 Brand average here: 8.1
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London United Kingdom
Compare these twoCitadines Islington London 9.0 Brand average here: 8.5
Novotel London Brentford Hotel 8.7 Brand average here: 8.4
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Hạ Long Vietnam
Compare these twoCitadines Marina Halong 8.8 Brand average here: 8.7
Novotel Ha Long Bay Hotel 8.5 Brand average here: 8.5
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Manila Philippines
Compare these twoCitadines Roces Quezon City 9.4 Brand average here: 9.3
Novotel Manila Araneta City Hotel 9.3 Brand average here: 9.1
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Bangkok Thailand
Compare these twoCitadines Sukhumvit 16 Bangkok 8.5 Brand average here: 8.3
Novotel Bangkok Future Park Rangsit 9.3 Brand average here: 8.7
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Sydney Australia
Compare these twoCitadines Walker North Sydney 8.9 Brand average here: 8.9
Novotel Sydney Darling Square 8.9 Brand average here: 8.4
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Singapore Singapore
Compare these twoCitadines Connect Rochester Singapore 9.1 Brand average here: 8.9
Novotel Living Singapore Orchard 9.0 Brand average here: 8.9
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Suzhou China
Compare these twoCitadines Xinghai Suzhou 8.1 Brand average here: 8.1
Novotel Suzhou SIP 8.9 Brand average here: 8.6
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Melbourne Australia
Compare these twoCitadines on Bourke Melbourne 8.8 Brand average here: 8.8
Novotel Melbourne South Wharf 9.1 Brand average here: 8.6
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Dubai United Arab Emirates
Compare these twoCitadines Metro Central Dubai 8.2 Brand average here: 8.2
Novotel Dubai World Trade Centre 8.7 Brand average here: 8.5
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Xian China
Compare these twoCitadines Gaoxin Xi'an 9.0 Brand average here: 9.0
Novotel Xian The Bell Tower 9.4 Brand average here: 9.4
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Bali Indonesia
Compare these twoCitadines Berawa Beach Bali Resort 9.0 Brand average here: 9.0
Novotel Bali Ubud Resort 8.8 Brand average here: 8.5
Citadines or Novotel: common questions
Is Citadines or Novotel better?
On average, Citadines hotels score 8.75/10 from guests and Novotel hotels 8.47/10. Citadines leads on 5 of the 6 measures we compare. Average guest rating differs by 0.28 points.
When both are in the same city, which is rated higher?
In the 33 cities where both have rated hotels, Citadines has the higher average in 21 and Novotel in 9.
Which brand has newer hotels?
The typical Citadines hotel opened in 2018, the typical Novotel hotel in 2009.
Do Citadines and Novotel hotels include free breakfast?
2% of Citadines hotels and 1% of Novotel hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 136 Citadines hotels in 24 countries and 639 Novotel hotels in 71 countries.
Do Citadines and Novotel belong to the same company?
No. Citadines belongs to The Ascott Limited, Novotel to Accor.
More brand match-ups
Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score