Mercure vs Novotel
Averages across 1,191 Mercure and 639 Novotel hotels, and a head-to-head in the 189 cities where both brands have a hotel.
The short answer
On the numbers: Novotel
Novotel leads on 5 of 7 measures. The gap in average guest rating is small (0.04), so the hotel you pick matters more than the brand.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Mercure vs Novotel: which hotel brand is better? | Mercure | Novotel |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.43 | 8.47 +0.04 |
| Rated 8 or more | 81% | 85% +4% |
| Rated below 7 | 2% | 1% |
| Average Google rating | 4.19/5 | 4.29/5 +0.10 |
| Guest reviews behind the average | 341,647 | 379,909 |
| Same city, head to head (cities where both are rated: 146) | ||
| Cities where it is rated higher | 64 | 75 |
| The hotels | ||
| Hotels tracked | 1,191 | 639 |
| Countries | 69 | 71 |
| Typical opening year | 2007 | 2009 |
| Built or renovated in the last 10 years | 65% | 59% |
| Usual check-in | 14:00 | 14:00 |
| Usual check-out | 12:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 1% | 1% |
| Swimming pool | 41% | 65% |
| Gym | 59% | 76% |
| Free parking | 43% | 47% |
| Pets allowed | 18% | 23% |
| Shuttle | 26% | 30% |
| Laundry | 93% | 96% |
| Hot tub | 13% | 15% |
| Restaurant | 27% | 40% |
| Bar | 98% | 100% |
| Kitchen | 24% | 24% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Paris France
Compare these twoMercure Paris Bercy Bibliotheque Hotel 8.8 Brand average here: 8.0
Novotel Paris Les Halles Hotel 8.7 Brand average here: 8.1
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Shanghai China
Compare these twoMercure Shanghai Hongqiao SOHO 8.7 Brand average here: 8.3
Novotel Shanghai Clover 9.1 Brand average here: 8.6
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Xian China
Compare these twoMercure Xi'an Downtown 8.1 Brand average here: 8.1
Novotel Xian The Bell Tower 9.4 Brand average here: 9.4
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Hangzhou China
Compare these twoMercure Hangzhou West Lake 8.8 Brand average here: 8.3
Novotel Hangzhou Xintiandi 9.1 Brand average here: 9.1
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São Paulo Brazil
Compare these twoMercure Sao Paulo Moema Times Square 9.0 Brand average here: 8.1
NOVOTEL SAO PAULO MORUMBI 8.7 Brand average here: 8.2
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London United Kingdom
Compare these twoMercure London Earls Court 8.6 Brand average here: 8.1
Novotel London Brentford Hotel 8.7 Brand average here: 8.4
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Sydney Australia
Compare these twoMercure Sydney Liverpool 9.0 Brand average here: 8.4
Novotel Sydney Darling Square 8.9 Brand average here: 8.4
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Melbourne Australia
Compare these twoMercure Melbourne Doncaster 9.0 Brand average here: 8.4
Novotel Melbourne South Wharf 9.1 Brand average here: 8.6
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Suzhou China
Compare these twoMercure Suzhou Jinji Lake 9.3 Brand average here: 9.0
Novotel Suzhou SIP 8.9 Brand average here: 8.6
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Bangkok Thailand
Compare these twoMercure Bangkok Sukhumvit 24 9.0 Brand average here: 8.8
Novotel Bangkok Future Park Rangsit 9.3 Brand average here: 8.7
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Jakarta Indonesia
Compare these twoMercure Jakarta Gatot Subroto 9.2 Brand average here: 8.8
Novotel Jakarta Cikini 9.1 Brand average here: 8.8
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Guangzhou China
Compare these twoMercure Guangzhou Tianhe Sports Center 8.9 Brand average here: 9.2
Novotel Guangzhou Baiyun Airport 9.1 Brand average here: 9.1
Mercure or Novotel: common questions
Is Mercure or Novotel better?
On average, Novotel hotels score 8.47/10 from guests and Mercure hotels 8.43/10. Novotel leads on 5 of the 7 measures we compare. The gap in average guest rating is small (0.04), so the hotel you pick matters more than the brand.
When both are in the same city, which is rated higher?
In the 146 cities where both have rated hotels, Mercure has the higher average in 64 and Novotel in 75.
Which brand has newer hotels?
The typical Novotel hotel opened in 2009, the typical Mercure hotel in 2007.
Do Mercure and Novotel hotels include free breakfast?
1% of Mercure hotels and 1% of Novotel hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 1,191 Mercure hotels in 69 countries and 639 Novotel hotels in 71 countries.
Do Mercure and Novotel belong to the same company?
Yes, both belong to Accor.
More brand match-ups
Updated 11 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score