Holiday Inn Express vs SureStay
Averages across 3,611 Holiday Inn Express and 397 SureStay hotels, and a head-to-head in the 167 cities where both brands have a hotel.
The short answer
On the numbers: Holiday Inn Express
Holiday Inn Express leads on 7 of 7 measures. Average guest rating differs by 0.58 points.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Holiday Inn Express vs SureStay: which hotel brand is better? | Holiday Inn Express | SureStay |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.68 +0.58 | 8.10 |
| Rated 8 or more | 88% +28% | 60% |
| Rated below 7 | 1% | 9% |
| Average Google rating | 4.24/5 +0.36 | 3.88/5 |
| Guest reviews behind the average | 354,299 | 31,554 |
| Same city, head to head (cities where both are rated: 117) | ||
| Cities where it is rated higher | 94 | 19 |
| The hotels | ||
| Hotels tracked | 3,611 | 397 |
| Countries | 54 | 18 |
| Typical opening year | 2019 | 1996 |
| Built or renovated in the last 10 years | 86% | 67% |
| Usual check-in | 15:00 | 15:00 |
| Usual check-out | 11:00 | 11:00 |
| Hotels that list it | ||
| Free breakfast | 74% | 60% |
| Swimming pool | 79% | 70% |
| Gym | 73% | 53% |
| Free parking | 89% | 83% |
| Pets allowed | 1% | 25% |
| Shuttle | 17% | 10% |
| Laundry | 92% | 70% |
| Hot tub | 18% | 20% |
| Restaurant | 1% | 33% |
| Bar | 58% | 65% |
| Kitchen | 27% | 10% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Dallas (TX) United States
Holiday Inn Express & Suites Dallas – Plano North by IHG 9.4 Brand average here: 8.7
The Addison Hotel, SureStay Collection by Best Western 8.5 Brand average here: 8.1
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London United Kingdom
Holiday Inn Express London Heathrow T4 By IHG 8.9 Brand average here: 8.3
Queensway Hotel, Sure Hotel Collection by Best Western 7.2 Brand average here: 7.2
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Houston (TX) United States
Holiday Inn Express And Suites Stafford Nw - Sugar Land By IHG 8.9 Brand average here: 8.5
SureStay Plus by Best Western Humble 9.0 Brand average here: 9.0
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Phoenix (AZ) United States
Holiday Inn Express and Suites Gilbert Mesa Gateway Airport By IHG 9.8 Brand average here: 8.8
SureStay Plus by Best Western Mesa Superstition Springs 8.1 Brand average here: 7.4
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San Antonio (TX) United States
Holiday Inn Express Hotels San Antonio Airport By IHG 9.3 Brand average here: 8.5
SureStay Plus by Best Western San Antonio Fiesta Inn 8.5 Brand average here: 7.5
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Bangkok Thailand
Holiday Inn Express And Suites Bangkok Central Pier By IHG 9.2 Brand average here: 8.7
SimpleStay Chatuchak, SureStay Collection by Best Western 9.1 Brand average here: 9.1
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Detroit (MI) United States
Holiday Inn Express & Suites Allen Park by IHG 9.0 Brand average here: 8.5
Skyline Hotel Detroit Airport, SureStay Collection by BW 8.0 Brand average here: 8.0
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Jacksonville (FL) United States
Holiday Inn Express Jacksonville Beach By IHG 9.3 Brand average here: 8.9
SureStay by Best Western Jacksonville Airport 7.2 Brand average here: 7.2
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Los Angeles (CA) United States
Holiday Inn Express and Suites Glendale Downtown By IHG 8.8 Brand average here: 8.3
SureStay by Best Western Santa Monica 8.8 Brand average here: 8.0
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San Jose (CA) United States
Holiday Inn Express Sunnyvale - Silicon Valley By IHG 9.5 Brand average here: 9.0
SureStay Plus by Best Western Santa Clara Silicon Valley 8.4 Brand average here: 7.7
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San Francisco (CA) United States
Holiday Inn Express Hotel & Suites Fisherman's Wharf By IHG 8.8 Brand average here: 8.6
SureStay by Best Western San Rafael 8.6 Brand average here: 7.9
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Chicago (IL) United States
Holiday Inn Express & Suites Bensenville - O'Hare By IHG 9.2 Brand average here: 8.7
Hotel Chicago West Loop, SureStay Collection by Best Western 8.1 Brand average here: 8.1
Holiday Inn Express or SureStay: common questions
Is Holiday Inn Express or SureStay better?
On average, Holiday Inn Express hotels score 8.68/10 from guests and SureStay hotels 8.10/10. Holiday Inn Express leads on 7 of the 7 measures we compare. Average guest rating differs by 0.58 points.
When both are in the same city, which is rated higher?
In the 117 cities where both have rated hotels, Holiday Inn Express has the higher average in 94 and SureStay in 19.
Which brand has newer hotels?
The typical Holiday Inn Express hotel opened in 2019, the typical SureStay hotel in 1996.
Do Holiday Inn Express and SureStay hotels include free breakfast?
74% of Holiday Inn Express hotels and 60% of SureStay hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 3,611 Holiday Inn Express hotels in 54 countries and 397 SureStay hotels in 18 countries.
Do Holiday Inn Express and SureStay belong to the same company?
No. Holiday Inn Express belongs to IHG Hotels & Resorts, SureStay to Best Western Hotels & Resorts.
More brand match-ups
- Hampton Inn vs Holiday Inn Express
- Holiday Inn Express vs Quality Inn
- Holiday Inn Express vs Super 8
- Fairfield by Marriott vs Holiday Inn Express
- Days Inn vs Holiday Inn Express
- Comfort Inn vs Holiday Inn Express
- Holiday Inn Express vs Motel 6
- Hampton Inn vs SureStay
- Quality Inn vs SureStay
- Super 8 vs SureStay
Updated 6 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score