Best Western vs Citadines
Averages across 1,494 Best Western and 136 Citadines hotels, and a head-to-head in the 21 cities where both brands have a hotel.
The short answer
On the numbers: Citadines
Citadines leads on 5 of 6 measures. Average guest rating differs by 0.40 points.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Best Western vs Citadines: which hotel brand is better? | Best Western | Citadines |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.35 | 8.75 +0.40 |
| Rated 8 or more | 77% | 99% +22% |
| Rated below 7 | 2% | 0% |
| Guest reviews behind the average | 156,862 | 116,748 |
| Same city, head to head (cities where both are rated: 19) | ||
| Cities where it is rated higher | 4 | 15 |
| The hotels | ||
| Hotels tracked | 1,494 | 136 |
| Countries | 56 | 24 |
| Typical opening year | 1998 | 2018 |
| Built or renovated in the last 10 years | 56% | 66% |
| Usual check-in | 15:00 | 15:00 |
| Usual check-out | 11:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 43% | 2% |
| Swimming pool | 51% | 44% |
| Gym | 56% | 70% |
| Free parking | 71% | 48% |
| Pets allowed | 13% | 2% |
| Shuttle | 21% | 31% |
| Laundry | 51% | 89% |
| Hot tub | 24% | 2% |
| Restaurant | 7% | 0% |
| Bar | 73% | 41% |
| Kitchen | 9% | 3% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Paris France
Compare these twoBest Western 11BAUER Paris Saint-Ouen 9.3 Brand average here: 8.2
Citadines Trocadéro Paris 8.8 Brand average here: 8.3
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London United Kingdom
Compare these twoBest Western Buckingham Palace Road 8.4 Brand average here: 8.0
Citadines Islington London 9.0 Brand average here: 8.5
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Bangkok Thailand
Compare these twoBest Western Matter Tiwanon Hotel 9.8 Brand average here: 8.9
Citadines Sukhumvit 16 Bangkok 8.5 Brand average here: 8.3
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Bali Indonesia
Compare these twoBest Western Kamala Jimbaran 8.8 Brand average here: 8.2
Citadines Berawa Beach Bali Resort 9.0 Brand average here: 9.0
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Tokyo Japan
Compare these twoBest Western Hotel Fino Tokyo Akihabara 8.7 Brand average here: 8.6
Citadines Shinjuku Tokyo 8.6 Brand average here: 8.5
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Amsterdam Netherlands
Compare these twoBest Western Dam Square Inn 9.1 Brand average here: 8.1
Citadines Sloterdijk Station Amsterdam 9.2 Brand average here: 9.2
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Brussels Belgium
Compare these twoBest Western Hotel Royal Centre 8.5 Brand average here: 8.3
Citadines Sainte-Catherine Brussels 8.4 Brand average here: 8.4
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Lyon France
Compare these twoBest Western Crequi Lyon Part Dieu 8.4 Brand average here: 8.3
Citadines Presqu'île Lyon 8.7 Brand average here: 8.4
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Jakarta Indonesia
Compare these twoBest Western Senayan 8.7 Brand average here: 8.2
Citadines Connect Airport Jakarta 9.1 Brand average here: 9.1
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Osaka Japan
Compare these twoBest Western Hotel Fino Osaka Shinsaibashi 8.2 Brand average here: 8.2
Citadines Namba Osaka 9.3 Brand average here: 9.3
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Busan South Korea
Compare these twoBest Western Haeundae Hotel 8.8 Brand average here: 8.8
Citadines Connect Hotel Hari Busan 8.7 Brand average here: 8.7
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Melbourne Australia
Compare these twoBest Western Queen Victoria Market Hotel 8.9 Brand average here: 8.6
Citadines on Bourke Melbourne 8.8 Brand average here: 8.8
Best Western or Citadines: common questions
Is Best Western or Citadines better?
On average, Citadines hotels score 8.75/10 from guests and Best Western hotels 8.35/10. Citadines leads on 5 of the 6 measures we compare. Average guest rating differs by 0.40 points.
When both are in the same city, which is rated higher?
In the 19 cities where both have rated hotels, Best Western has the higher average in 4 and Citadines in 15.
Which brand has newer hotels?
The typical Citadines hotel opened in 2018, the typical Best Western hotel in 1998.
Do Best Western and Citadines hotels include free breakfast?
43% of Best Western hotels and 2% of Citadines hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 1,494 Best Western hotels in 56 countries and 136 Citadines hotels in 24 countries.
Do Best Western and Citadines belong to the same company?
No. Best Western belongs to Best Western Hotels & Resorts, Citadines to The Ascott Limited.
More brand match-ups
Updated 12 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score