Best Western vs Novotel
Averages across 1,494 Best Western and 639 Novotel hotels, and a head-to-head in the 78 cities where both brands have a hotel.
The short answer
On the numbers: Novotel
Novotel leads on 5 of 7 measures. The gap in average guest rating is small (0.12), so the hotel you pick matters more than the brand.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Best Western vs Novotel: which hotel brand is better? | Best Western | Novotel |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.35 | 8.47 +0.12 |
| Rated 8 or more | 77% | 85% +8% |
| Rated below 7 | 2% | 1% |
| Average Google rating | 4.09/5 | 4.29/5 +0.20 |
| Guest reviews behind the average | 156,862 | 379,909 |
| Same city, head to head (cities where both are rated: 70) | ||
| Cities where it is rated higher | 26 | 41 |
| The hotels | ||
| Hotels tracked | 1,494 | 639 |
| Countries | 56 | 71 |
| Typical opening year | 1998 | 2009 |
| Built or renovated in the last 10 years | 56% | 59% |
| Usual check-in | 15:00 | 14:00 |
| Usual check-out | 11:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 41% | 1% |
| Swimming pool | 51% | 65% |
| Gym | 56% | 77% |
| Free parking | 71% | 48% |
| Pets allowed | 13% | 24% |
| Shuttle | 21% | 30% |
| Laundry | 52% | 96% |
| Hot tub | 23% | 15% |
| Restaurant | 15% | 45% |
| Bar | 73% | 100% |
| Kitchen | 8% | 24% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
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Paris France
Compare these twoBest Western 11BAUER Paris Saint-Ouen 9.3 Brand average here: 8.2
Novotel Paris Les Halles Hotel 8.7 Brand average here: 8.1
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London United Kingdom
Compare these twoBest Western Buckingham Palace Road 8.4 Brand average here: 8.0
Novotel London Brentford Hotel 8.7 Brand average here: 8.4
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Bangkok Thailand
Compare these twoBest Western Matter Tiwanon Hotel 9.8 Brand average here: 8.9
Novotel Bangkok Future Park Rangsit 9.3 Brand average here: 8.7
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Rome Italy
Compare these twoBest Western Hotel Piccadilly 8.4 Brand average here: 7.8
Novotel Roma EUR Hotel 7.5 Brand average here: 7.4
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Melbourne Australia
Compare these twoBest Western Queen Victoria Market Hotel 8.9 Brand average here: 8.6
Novotel Melbourne South Wharf 9.1 Brand average here: 8.6
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Bali Indonesia
Compare these twoBest Western Kamala Jimbaran 8.8 Brand average here: 8.2
Novotel Bali Ubud Resort 8.8 Brand average here: 8.5
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Phuket Thailand
Compare these twoBest Western Phuket Ocean Resort 8.5 Brand average here: 8.4
Novotel Phuket Kamala Beach Hotel 8.6 Brand average here: 8.5
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Milan Italy
Compare these twoBest Western Hotel City 8.8 Brand average here: 8.4
Novotel Milano Linate Aeroporto Hotel 7.8 Brand average here: 7.8
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Jakarta Indonesia
Compare these twoBest Western Senayan 8.7 Brand average here: 8.2
Novotel Jakarta Cikini 9.1 Brand average here: 8.8
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Amsterdam Netherlands
Compare these twoBest Western Dam Square Inn 9.1 Brand average here: 8.1
Novotel Amsterdam Schiphol Airport 8.7 Brand average here: 8.6
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Brussels Belgium
Compare these twoBest Western Hotel Royal Centre 8.5 Brand average here: 8.3
Novotel Brussels off Grand Place 8.7 Brand average here: 8.6
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Brisbane Australia
Compare these twoBest Western Plus North Lakes Hotel 8.9 Brand average here: 8.6
Novotel Brisbane South Bank 8.9 Brand average here: 8.7
Best Western or Novotel: common questions
Is Best Western or Novotel better?
On average, Novotel hotels score 8.47/10 from guests and Best Western hotels 8.35/10. Novotel leads on 5 of the 7 measures we compare. The gap in average guest rating is small (0.12), so the hotel you pick matters more than the brand.
When both are in the same city, which is rated higher?
In the 70 cities where both have rated hotels, Best Western has the higher average in 26 and Novotel in 41.
Which brand has newer hotels?
The typical Novotel hotel opened in 2009, the typical Best Western hotel in 1998.
Do Best Western and Novotel hotels include free breakfast?
41% of Best Western hotels and 1% of Novotel hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 1,494 Best Western hotels in 56 countries and 639 Novotel hotels in 71 countries.
Do Best Western and Novotel belong to the same company?
No. Best Western belongs to Best Western Hotels & Resorts, Novotel to Accor.
More brand match-ups
Updated 14 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score