Crowne Plaza vs Novotel
Averages across 496 Crowne Plaza and 639 Novotel hotels, and a head-to-head in the 103 cities where both brands have a hotel.
The short answer
On the numbers: Crowne Plaza
Crowne Plaza leads on 5 of 7 measures. The gap in average guest rating is small (0.15), so the hotel you pick matters more than the brand.
Every measured fact
Averages over each brand's hotels. A dot marks the better figure.
| Crowne Plaza vs Novotel: which hotel brand is better? | Crowne Plaza | Novotel |
|---|---|---|
| Guest ratings | ||
| Average guest rating | 8.62 +0.15 | 8.47 |
| Rated 8 or more | 91% +6% | 85% |
| Rated below 7 | 2% | 1% |
| Average Google rating | 4.24/5 | 4.29/5 +0.05 |
| Guest reviews behind the average | 157,707 | 379,909 |
| Same city, head to head (cities where both are rated: 87) | ||
| Cities where it is rated higher | 55 | 26 |
| The hotels | ||
| Hotels tracked | 496 | 639 |
| Countries | 70 | 71 |
| Typical opening year | 2012 | 2009 |
| Built or renovated in the last 10 years | 65% | 59% |
| Usual check-in | 15:00 | 14:00 |
| Usual check-out | 12:00 | 12:00 |
| Hotels that list it | ||
| Free breakfast | 1% | 1% |
| Swimming pool | 74% | 65% |
| Gym | 74% | 76% |
| Free parking | 61% | 47% |
| Pets allowed | 0% | 23% |
| Shuttle | 41% | 30% |
| Laundry | 98% | 96% |
| Hot tub | 18% | 15% |
| Restaurant | 1% | 40% |
| Bar | 98% | 100% |
| Kitchen | 12% | 24% |
Both brands, same city
The best-rated hotel of each brand in cities where both have one. Open a match-up for the full hotel comparison.
-
Shanghai China
Compare these twoCrowne Plaza Shanghai Snow World By IHG 9.6 Brand average here: 8.6
Novotel Shanghai Clover 9.1 Brand average here: 8.6
-
Paris France
Compare these twoCrowne Plaza Paris République By IHG 8.3 Brand average here: 8.3
Novotel Paris Les Halles Hotel 8.7 Brand average here: 8.1
-
London United Kingdom
Compare these twoCrowne Plaza London Heathrow T4 By IHG 8.9 Brand average here: 8.2
Novotel London Brentford Hotel 8.7 Brand average here: 8.4
-
Sydney Australia
Compare these twoCrowne Plaza Sydney Darling Harbour By IHG 9.0 Brand average here: 8.8
Novotel Sydney Darling Square 8.9 Brand average here: 8.4
-
Istanbul Turkey
Compare these twoCrowne Plaza Istanbul Ortakoy Bosphorus By IHG 8.9 Brand average here: 8.4
Novotel Istanbul Bosphorus 8.7 Brand average here: 8.5
-
Suzhou China
Compare these twoCrowne Plaza Suzhou By IHG 9.0 Brand average here: 9.0
Novotel Suzhou SIP 8.9 Brand average here: 8.6
-
Manila Philippines
Compare these twoCrowne Plaza Manila Galleria By IHG 8.8 Brand average here: 8.8
Novotel Manila Araneta City Hotel 9.3 Brand average here: 9.1
-
Hangzhou China
Compare these twoCrowne Plaza Hangzhou Riverside By IHG 9.2 Brand average here: 9.1
Novotel Hangzhou Xintiandi 9.1 Brand average here: 9.1
-
Bangkok Thailand
Compare these twoCrowne Plaza Bangkok Lumpini Park By IHG 8.9 Brand average here: 8.9
Novotel Bangkok Future Park Rangsit 9.3 Brand average here: 8.7
-
Dubai United Arab Emirates
Compare these twoCrowne Plaza Dubai Festival City By IHG 9.1 Brand average here: 8.6
Novotel Dubai World Trade Centre 8.7 Brand average here: 8.5
-
Melbourne Australia
Compare these twoCrowne Plaza Melbourne Carlton By IHG 9.5 Brand average here: 9.3
Novotel Melbourne South Wharf 9.1 Brand average here: 8.6
-
Shenzhen China
Compare these twoCrowne Plaza Shenzhen Nanshan 9.1 Brand average here: 8.9
Novotel Shenzhen Watergate 7.8 Brand average here: 7.8
Crowne Plaza or Novotel: common questions
Is Crowne Plaza or Novotel better?
On average, Crowne Plaza hotels score 8.62/10 from guests and Novotel hotels 8.47/10. Crowne Plaza leads on 5 of the 7 measures we compare. The gap in average guest rating is small (0.15), so the hotel you pick matters more than the brand.
When both are in the same city, which is rated higher?
In the 87 cities where both have rated hotels, Crowne Plaza has the higher average in 55 and Novotel in 26.
Which brand has newer hotels?
The typical Crowne Plaza hotel opened in 2012, the typical Novotel hotel in 2009.
Do Crowne Plaza and Novotel hotels include free breakfast?
1% of Crowne Plaza hotels and 1% of Novotel hotels list free breakfast, counting hotels with a complete amenity list. Check the page of the hotel you book.
Which brand has more hotels?
StayVersus tracks 496 Crowne Plaza hotels in 70 countries and 639 Novotel hotels in 71 countries.
Do Crowne Plaza and Novotel belong to the same company?
No. Crowne Plaza belongs to IHG Hotels & Resorts, Novotel to Accor.
More brand match-ups
Updated 13 Oct 2026. Averages over the hotels StayVersus tracks: guest ratings from Agoda (hotels with 5+ reviews), Google ratings from public Google Maps listings (hotels with 20+ reviews). A hotel counts for a brand only when its name confirms it. How we score